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No Facebook contacts since upgrade to Kit Kat

My Droid Razr M was just updated to Kit Kat. So far, it seems to run very smoothly. However, previously, I was able to display my Facebook contacts under the People app on the phone. It would also sync with the contacts in my Google account, so that any matched contacts would display their profile picture. I checked the Contacts to Display in the People app, and Facebook no longer even shows as an account. I really miss those contacts, as once synced, any extra information in Facebook was displayed, without updating Google manually. Thank you for your help!

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Verizon_Support

I love having my Facebook contacts synced with my phone too, atrain97. When you go to Settings>Accounts, tap Facebook then tap your account. There's an option to sync contacts that needs to be checked. Is this checked? When was the last sync according to this screen?

JenniferH_VZW

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bee_hutch

Mine also will not do this. I reported it to Verizon tech support who said to check the settings; Forcing the sync did not work. They said to uninstall the facebook app. This actually isn't possible as facebook comes pre-installed on the phone. I removed my facebook account and re-added it hoping it would sync. That did not work either. I read reviews online that this functionality is gone from the Razr M with Kit Kat. Sucks. Along with all of the other issues I have had, I guess this means I have to switch phones and I won't be getting another Motorola after this.

Verizon_Support

bee_hutch lets get you back in the loop! What happens when you check the Settings >Account> Facebook.What other issues are you having?

AshleyS_VZW

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atrain97

When I got to Accounts, Facebook, it shows my email address. When I click on the menu icon (3 vertical boxes), it says Sync now or Remove. When I click Sync now, nothing happens. I have tried removing the app, and reinstalling. I just received this replacement phone (my last Razr M wouldn't turn on), so there is very little apps on it to interfere. I made sure Facebook was updated to the latest version, and still can't find any Sync option like their used to be.

Aaron C. Austin

Verizon_Support

atrain97 we'll get to the bottom of this and make sure the device is running smoothly! Have you tried to remove/add the account from the settings?

AshleyS_VZW

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atrain97

Yes, I did remove the account, and then added it back. I still do not have the contacts.

Aaron C. Austin

CookieChick

I have this EXACT issue - and can't (without great expense!) upgrade until next year. I miss having all my contacts in one spot - wonder if I can uninstall KitKat? I mean, what has 4.4.2 really done for our Razr M's?

RushFan2112

I'm sure there's a checkbox somewhere to integrate your Facebook folks into your contacts. Found it! Go into your Facebook app and go to the Settings (all the way at the bottom). Choose the " Sync Contacts" The pick the appropriate sync option.

And...there's no way to back out of KitKat (easily)

CookieChick

Hey RushFan2112,

Thanks for your message, you whippersnapper, you!

So, with fingers crossed, I took your advice you shared below. See pics: I went to “Settings” followed by “App Settings”, and "Sync Photos”= yep. But “Sync Contacts” I made sure I didn’t have a Facebook app update awaiting my approval, so now I’m humming “oh where, oh where can my contacts be . . .” Any advice? I mean, that “sync photos” isn’t the magic thing I need to agree to, in order to get the contacts to follow, is it? I assumed it would sync any picture I took with my camera and would post it?! So I said no.

Dawn

lythauslvr

<< Duplicate post, see new discussion Why won't the KitKat update for Droid Razr M allow Facebook contacts to sync with Google contacts? >>

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