Has anyone received an email in the last couple days telling them about the new Everthing Plan and an upgrade promotion that states-
And now for a limited time, MORE upgrades!
Through March 31, we’d like to offer you the chance to use Verizon Edge to add a line or upgrade any phone* on your account, regardless of current upgrade eligibility. In addition to a great new phone, you’ll also get a $10 or $20 monthly credit for each smartphone on your More Everything plan under this program. |
Stop by your nearest Verizon Wireless Store for a complimentary plan review and to upgrade today. * Upgrade any phone in good working condition that was not purchased through the Edge program by trading it in. Only phones activated prior to 11/13/13 qualify. |
I went to the Verizon store and talked to Customer Service and even though I have 2 lines that were purchased prior to 11/13/2013 for some reason my account isn't flagged correctly for this new promotion so I've been denied upgrading both of my lines. Customer Service's only advice to me was to write a letter and mail or fax (yes, handwrite a letter that has to be mailed or faxed) to the Correspondence Team that would then contact Corporate to possibly fix this issue. Anyone have any other advice or are having this issue?
