Slow 4G LTE in Houston, 77040

I have a new iPhone 5s, got it 2 days ago. It seems the 4G LTE is really slow in the 77040 area (near Tidwell and 290). Speeds were 0.19mb/s down and 0.27mb/s up.

I tried resetting network settings, but I continue to get almost dial-up speeds. What can be done to remedy this?

Accepted answers

Verizon_Support

Thanks for this information, roncli! Congratulations on your new phone. That particular zip code does show as variably covered. Does it appear to improve in other locations? What do you show for the RSSI/Signal Strength http://vz.to/1s8c4h2.

TamaraH_VZW

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Verizon_Support

roncli

Thanks for the reply! I've got 89.50 dBm (no minus sign). I'm literally a block from the Verizon Wireless 290 Store, I can try there on my way home and see what I get there, and I will also see what I get at home where I know I get a strong signal.

Verizon_Support

roncli,

Thanks so much for the details. Please keep us posted with the other locations that you test out. Another suggestion that I would give is to power the device off all the way and remove the sim card for 10-15 seconds http://vz.to/1bb5oDU . Then place the sim card back in the phone and power it back up. Please keep us posted.

roncli

Hi there, sorry I haven't been able to get back to you, but I've been pretty busy. I did the SIM card removal, but nothing changed, for better or worse.

As a note, I was using this at home (77056) on Saturday and LTE was pretty much awesome all day. But, I'm still having issues at or near work (77040). Anything else I can try?

roncli

I just wanted to state that there has been no change in LTE performance. What needs to be done to open a network ticket?

Verizon_Support

Hi there roncli,

I certainly dont like hearing that there has been no change. In order to open a networking ticket, we would need to speak with you. You can reach us at 800-922-0204. Thanks.

ErinW_VZW

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