I have had it charging for hours , but only 1 bar shows..
I have tried the reset and pulled out the battery and put back in. I will call them.
Thanks,
Dawn
Pull the battery or hard reset it or both.
If these steps do not help then contact VZW and have them walk you through your warranty replacement options. Pending on where the bad connection or hardware is they should be able to send you a replacement battery or Jetpack to get this problem resolved.
