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No 3G or 4G service in my house and spotty in neighboord

This is my last attempt before switching carriers. My home and surrounding area in the neighborhood has limited 3G/4G. My Note 4 toggles trying to find service and my texts messages won't send. We have 3 different cell phones this is happening to so it's not device specific. We bought the Samsung extender hoping to pull in a signal but no luck. Had to return it. It's clearly a signal issue in our surrounding area. Yes, it does show we have 4G coverage but there is something wrong. Please help me resolve this before switching carriers. Thanks.

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Verizon_Support

Thank you for reaching out. You have reached the right place Cheri067! We don't want you to see you go to another carrier. Thank you for the opportunity to improve our service in your area. What zip code are you in? How long have you experienced this issue? Do you know is a ticket had been opened in your area before?
JorgeO_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Cheri067

Hi Jorge,

I have not opened a ticket about this but it has been going on for a long

time now - but gradually getting worse. I get the runaround a lot on the

phone so decided to try your community to get this resolved. My zip code is

33510. We run a business out of the house as well and barely having one

bar for 3G and 4G it really hurting our response time. Let me know if you

need any other information.

Thank you.

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On Mon, May 18, 2015 at 5:08 PM, Verizon Wireless Customer Support <

Verizon_Support

Hi Cheri067,

Thanks for the additional details! We know how important it is to have properly working service at all times. I reviewed zipcode 33510 and it does have some areas of opportunity. How far do you have to go from your house for the signal to work properly again. Does the devices gain bars in certain locations or areas of the house? Did you make any recent changes to the house around the time the issue started occurring? example, new siding, or new roof.

Thanks,
PamelaF_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Cheri067

The phones toggle inside the house from 4G with no bars to 3G and about one

bar. The signal is not good until I go outside or sometimes out of the

neighborhood. Often we completely lose signal at the entrance of our

subdivision. I don't think it's isolated just to my house by it's very

spotty both inside and outside the home. We haven't had anything recent

done to the house either. I think by the extender not working it proves

that we couldn't grasp a signal even outside the home.

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On Mon, May 18, 2015 at 8:40 PM, Verizon Wireless Customer Support <

Verizon_Support

Cheri0607 -
Thanks for the additional information! Please send us a private message so we can further assist.

DaisyP_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Cheri067

Could someone please call me? This entire process is frustrating and talking way too long.

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Verizon_Support

Cheri067, we apologize for the delay in following up with you. When submitting a trouble ticket for the area, it can take our network support team 1-3 business days to investigate. Currently, the zip code area of 33510 is considered a marginal coverage area where there's opportunities for improvement. As a result, service will be spotty and challenging indoors which can cause your signal to fluctuate. There are many customers in this area that have network extenders. This device will boost signal into your residence. For more information regarding how the network extender works, click http://vz.to/1i37AzC

LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Cheri067

Yes I bought an extender and had to return it because it couldn't pull in a

signal whatsoever. That's the issue.

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Eszentric

I have the same exact issue. I'm so tired of hearing Verizon's "We haven't had any other complaints from that area," [removed]. I'm also done paying top dollar for such poor signal strength, so I will be changing over to T-mobile after my contract ends in 3 months. Why pay Verizon so much money every month for such poor service, when I can get the same poor service at a much lower cost (and no contracts) from T-mobile.

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