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Text messages not working

TTaking over 30 min to receive text messages and send them, tried a factory reset no help

Comments

Rmw0875,

That is definitely taking too long to send and receive text messages. When did this problem first start? Does this happen to every number you send to, or just specific numbers? Where is this happening the most? Is this happening on the Samsung Galaxy Note 3?

ChristopherM_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

SerfNuts

I'm having a similar problem. I'm not recieving texts when they are sent, it sometimes takes hours to get some. It's intermittent, texts work fine most of the time.

Verizon_Support

SerfNuts lets get that text moving again! Are you always in the same place when this happens? Is it the same time or person each time this happens? Are you using the text app that came with the phone or one from the play store?
BryanS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Rmw0875

It happens at various times of the day in different areas. Sometimes it is a group text other times just one person.

Verizon_Support

Rmw0875-
We want your messages to flow! It is imperative we gather more information to find a prompt solution. When did this issue start? What type of phone and has it been updated to a new software before issue started? Are you using a third party app or is it the regular SMS that came with the phone? Has there been any recent change with your device as far as activation goes and are you seeing an error message?

CarmenT_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Rmw0875

I have a galaxy note 3 and have used the stock sms program and Verizon messenger app as well. I was running old kit Kat android and have tried upgrading to lollipop to no avail. I did a factory reset as well. It has been an issue for 3 months. Happens mainly in group texts but now single person ones as well.

Verizon_Support

Thanks so much for the additional information Rmw0875! Just for clarification, did your phone actually complete the update to Lollipop or was the device not able to complete the software update? Are you having issues with both SMS and MMS?

CandiceH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Rmw0875

Yes it completed the update. I have issues with both but more group text than anything

Verizon_Support

Rmw0875,

I want to make sure you can always rely on your text messages. We appreciate all the troubleshooitng you have completed. Typically after a factory reset the device should restore back to normal working order. When you completed the reset, how soon after did you have the issue again? Do you get any error messages when this occurs?

YareliM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Rmw0875

I do not get any error messages and it is random when the texts get

delayed. I was sitting at lunch right now and friend texted me and it took

10 min for a response to get received.

On May 30, 2015 8:26 PM, "Verizon Wireless Customer Support" <

Verizon_Support

Rmw0875,

That is way to long of a wait! I am determine to help speed things up. Does this tend to happen in a particular location? Indoor or outdoor? Provide us your billing zip code to review your coverage area.

I look forwarding to getting this corrected.

Rmw0875

It happens both indoor and outdoor. I have tried to delete all old text

messages using the Verizon app and the standard one with the note 3. I have

done both a factory and soft rest. My billing zip code is 33547

On Jun 5, 2015 1:21 PM, "Verizon Wireless Customer Support" <

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