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I currently use an iPhone 6, or was, and then I activated my old slide phone because I wanted something more rugged for a couple of days. Now I can't figure out how to re-activate my iPhone 6. Help!
Help is here! It should be pretty simple to re-activate your phone. When you sign in through My Verizon there is a section that will allow you do so. Was it active on this line for a little while? If yes, you should be able to pick the device when trying to re-activate the phone. Please let us know if you have any additional questions/concerns. Thanks.ErinW_VZWFollow us on Twitter @VZWSupport
So, my understanding was one of the advantage of The Edge program was NOT having an early termination fee. But come to my surprise, I was told by an customer representative that, in order to terminate my contract, I've to pay the full price of the phone (which I'm okay with) and additional $350 for 'an early termination fee'. I find this very assured and very misleading from what I was told in the store to sing up in the first place. I see the same thing I'm facing is mentioned here in previous discussions and I'm trying to find a definate answer. It's sad my time with Verizon is coming to an end AFTER 15 years of being a loyal customer.
DWend,Allow me to clarify this matter here. With the Edge program you do not have a "service agreement" meaning, you do not have to keep the selected phone for 2 years. Should you decide to cancel service before the 2 years is up, you will have to pay for the remaining cost of your device that you have put on the Edge plan. However, you will NOT have to pay an Early Termination Fee ($350) for that line. We would hate to see you leave after 15 years. Please let me know if you have any additional questions or concerns regarding this. Thank you.ErinW_VZWFollow us on Twitter @VZWSupport
Is there anyway you can look at my account? Because it seems like I'm getting better answer here than calling custimer service.
First thank you re quick reply,
In regards to the early activation fee, I was told that I'll be subjected to that fee. This is very concerning for me and tons of posts I've seen in the discussion part of the segment. Btw, are you able to see my account? I've a quick question that I wasn't able to get an answer earlier?
Sent from my iPhone
There is no such thing as an "early activation fee". What are you really referring to?
It was active on my line, for about 4 months. Will I be able to activate it through My Verizon if I am not an account manager? Because I am not able to find this option.
Happy to assist! Account Managers will have this option via My Verizon. I've provided a link here on how to change swap devices: http://vz.to/1jCZbVy YosefT_VZWFollow us on Twitter @VZWSupport
