My husband and i moved to verizon from sprint when our contract with them was almost up. ive heard so any good things about them and we thought it would be good for us, despite the fact that we had unlimited data at sprint and this wasnt offered at verizon. when we signed up, the sales lady told us we would get a $150 credit for each number that we were switching over and because of that, we wouldnt have a bill for two months. we were told that our bill would be around $170 which was great because we had been paying $160 at sprint. we tried to qualify for the edge program but since we didnt without putting a huge amount of money down, we went with a 2 year contract. the lady said she felt bad we couldnt get the phones we wanted, so she threw in a hotspot for free, but she did not tell us that it would be an extra $20 a month. we also got a tablet, which they said would add $10 to our bill, butsince our bill was supposed to be around the same as sprint,$10 would be fine. we got our first bill and the $300 credit wasnt on there, the bill everymonth was $100 more than what they said, and we were charged for an extra activation line we never requested. after callingthe customer support, they told us the $300 credit usuallly takes 2-3 bill cycles for it to appear. we waited the three cycles and called customer support probably 100 times since jan 2015. we still do not have the credit we were promised and as a result we canceled the two cell phone lines and went back to sprint, where the bill has been the exact amount they said it would be, and for unlimited data and we were not charged random activation fees months after we already paid them like verizon. the next call i make will be to cancel the remaining lines on our account and we will never consider or recommend verizon again. Wondering if anyone else was promised any kind of credit and never received it?
