I turn it off a couple of hours and it cools down then when I use Facebook or my other applications for five or ten minutes it gets warm or hot what should I do ?
We want your device to work flawlessly, Juniorgirl88. When did this issue start? Is your software up to date? What troubleshooting steps have you taken so far to resolve the issue?RobertH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
It started about a week ago I reset it yesterday
On Apr 26, 2016 8:42 PM, "Verizon Wireless Customer Support" <
Thanks for taking the time to provide this insight. Do you notice any difference after the reset? Any changes to the device in the past week? YosefT_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It is still getting warm not hot
On Apr 28, 2016 9:01 PM, "Verizon Wireless Customer Support" <
It won't load Facebook either
Thank you for all of the details, Juniorgirl88. Let's make sure we get this experience around and take a look at more trouble shooting steps that will solve this.
have you downloaded any new third party apps recently? Does the device have any water or physical damage? Are any other services being impacted? Please provide a few additional details and we will be ready to continue working on this for you.SteveR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Just Facebook and messenger , no water damage or physical damage it makes
my my texting and Facebook load slower please reply promptly today
On Apr 30, 2016 9:31 PM, "Verizon Wireless Customer Support" <
Juniorgirl88,
Having your phone work the way it should is important. Slight warming of the phone is normal depending on what's being used. Since this is happening with Facebook and Messenger, let's start with those two. What are you viewing on Facebook (pictures, videos) when this happens? Have you tried uninstalling and reinstalling those apps to see if that helps?
ShawnteJ_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
