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I started to use this plan yesterday.
My plan is
Postpaid or prepaid? Did you port your number from another carrier?
Prepaid. I already paid money for it,
I used another carrier in another country before i use verizon.
So this is a brand new number for you? Have you verified you have LTE data access turned on? I would suggest rebooting the phone or pull the SIM card and reseating it. If that doesn't work, I would suggest calling the prepaid customer service number at *611 from the phone and verifying the account is setup right.
i have turned on LTE data access and i rebooted the phone but still
doesn't work. The phone says i don't have date service.
Chiffon2525, having your phone up and running is certainly what we want for you. Let me be the very first to welcome you to the Verizon Wireless family. The plan that you mentioned does include 5GB of data service. Therefore, if you are getting that error message, we will want to look more closely. Are you able to place and receive calls? Send and receive text messages? If so, please follow the helpful steps at http://spr.ly/65808RXys. Once complete, let's try that connection again. Please let us know the outcome.
LorenB_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
