Customers are able to access call logs from their MyVerizon app, My Verizon online and their STB depending on their TV services with FDV. If you would like to request a bill summary that includes the call log, please visit our contact us page, to connect with a support agent for assistance with mailing the bill. Note:…
This article explains our return policy, outlines timeframes, fees and how to complete a return or an exchange. To return your device/merchandise, keep in mind: All merchandise must be in like-new condition. Returning your merchandise does not automatically terminate your service. To cancel your service, you must contact…
This guide will explain how to activate a new device on the Verizon network if you have an existing account. You can activate your new device by visiting Verizon.com or via the My Verizon App. Follow these steps to active your new device online: 1. Sign into your account. 2. Navigate to manage all devices . 3. Click…
This article will explain how to get into your account to view billing information after porting your number out or disconnection. Once you disconnect your mobile account or port your number to another carrier, you can still access your account up to 6 months after the disconnection date. You can do this by accessing the…
Learn about your options for paying your Verizon bill. To install the My Verizon app, visit the Apple® App Store® for iOS or Google Play for Android. (The My Verizon app is available to customers with mobile, 5G Home Internet, 4G LTE Home Internet and/or Fios services (i.e., Fios Home Internet, Fios Home Phone, Fios TV)…
This article is contributed by @Cang_Household . This article details some standard and advanced knowledge. The official support may not cover the knowledge detailed here. As usual, (the lawyers would argue that) you are responsible for all the changes made on your devices and plans. This article does not provide…
To reset your private folder, please open the Verizon Cloud app and navigate to ‘Settings -> Security’. From there access to the Private folder may be reset. (With VZ Cloud version 25.4 or later) Locked Folder Mobile * When you click on Locked Folder (Mobile Only) you will be prompted to set up the 6-digit PIN and other…
We're excited to introduce a new "Chat with Us" option in the "Help" section of the Verizon Cloud web portal and the 24.12 release of our mobile client! This interactive FAQ tool, powered by InfoBot, is designed to quickly understand your questions and direct you to the most relevant articles about Verizon Cloud topics.…
1. There is no “grace period to view or engage with your content” or “30-day temporary access” for content after porting out - once the MDN is disconnected in VISION all access to Cloud data ceases immediately until resubscription. 2. Your content will be held (archived) by Verizon for 30 days, giving the you an…
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