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3/4 G Speed in Louisa Va. Area this weekend not good
688i
Member

This weekend my 4G USB modem speed for surving and general internet was very irratic and inconsistent.  A neighbor of mine with the same type Verizon service experienced the same thing.  Anybody know what caused this?  Thanks.

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Re: 3/4 G Speed in Louisa Va. Area this weekend not good
Ann154
Expert
Expert

Tower issues, scheduled maintenance, tower upgrade to handle additional LTE connections. It could be any number of things especially since you and your neighbor had similar issues.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: 3/4 G Speed in Louisa Va. Area this weekend not good
688i
Member

Thanks for the prompt reply.  Do you know how someone can find out locally when these things have or will happen so they can plan accordingly?

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Re: 3/4 G Speed in Louisa Va. Area this weekend not good
Ann154
Expert
Expert

You have to call customer service at 1-800-922-0204 from a landline or another phone to report signal issues or find out if there is an issue.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: 3/4 G Speed in Louisa Va. Area this weekend not good
ItsRob
Member

I'm also in the area and have been having lots of difficulties connecting properly. My phone will say I'm connected to 4G with the signal strength of about 110 dBm, which is what I normally get. However, I'm not receiving any data signals nor am I transmitting any. This is the 4th day of this occurring. Please make any reparations to whichever tower necessary, Verizon. I cannot afford to be without my internet. Thank you.

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Re: 3/4 G Speed in Louisa Va. Area this weekend not good
vzw_customer_support
Customer Support

We want you to have consistent performance and speeds 688i! I'm sorry to hear of the difficulties. What zip code was this? What make and model device? If the performance has returned to normal, please be aware it may be difficult to determine what was occurring if it is no longer an issue.

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport


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Re: 3/4 G Speed in Louisa Va. Area this weekend not good
688i
Member

The issue is very sporadic and has come and gone 4 times in the last 10

minutes. I am in the Byrd Mill Area of 23093 and my device is a USB 5551L

Norvatel modem. This is extrememly inconvenient and irritating. My

neighbors who have similar verizon internet access are experiencing the

same problem. Please correct now. Thanks.

On Wed, Jan 29, 2014 at 8:24 AM, Verizon Wireless Customer Support <

Re: 3/4 G Speed in Louisa Va. Area this weekend not good
ItsRob
Member

Yupp.. In the same area of 23093. Problem is still occurring. Thanks for your concern though, Verizon.

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Re: 3/4 G Speed in Louisa Va. Area this weekend not good
688i
Member

I just tried it today and so far it is working fine. I hope they fixed

whatever was messed up for the last 7 days. Wonder if they will offer a

discount for those days.

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Re: 3/4 G Speed in Louisa Va. Area this weekend not good
688i
Member

I tried it again just now and it is broke again. Took 6 minutes and a

dozen tries just to open my email. This continues to really suck! If it

keeps on then I guess I'll have to go back to satellite!

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