3G Speeds for over a Year
mech1121
Enthusiast - Level 1

This service is Worthless and has been under 300KBS on Average over the past year. Customer Service was contacted on different occasions and says it's "Tower Maintenance" FOR 6 MONTHS??? in different cities and States?? This seems to be a violation of many Contracts held by 4G LTE users and violates TOS, FCC and Fair Trade Practices 

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glitchedpixel
Specialist - Level 1

My service is perfectly fine in spite of having the lowest priority in data. Ever considered your phone has a defective sim card, modem or antenna?

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vzw_customer_support
Customer Service Rep

It is importannt that your device performs the way you need it to, Mech1121. Has this been occurring evbberywhere you go, or only in a specific location?

 

PeterP_VZW

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m541366
Enthusiast - Level 2

The speed and reliability here in El Paso Texas is the worst ever!  

My son just purchased the 10, expensive phone, and we can't even use it to capacity.  

So frustrating, can't make calls and this situation is not changing, but the bill keeps coming!!!

 

 

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vzw_customer_support
Customer Service Rep

It's our priority to provide a seamless network experience and we are concerned to hear that you are experiencing challenges with your data connection. We would love the opportunity to help you in any way we can. Can you tell us a little more? What services are being impacted? 

 

RachelM_VZW

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