Why won't the 2.4 Ghz wifi allow security devices and smart bulbs to stay connected?
We definitely want to get to the bottom of this ASAP! We will be sending you a Private Note, so we can further assist you.
I've been experiencing a similar problem with my "hotspot". Well after tens of hours of troubleshooting, on hold, doing research... it turns out that it's a slow data connection.
Have you tried checking the speed of the network while your having problems? Try FCC speed test, which is a free app available at your app store. I've found it helpful for a variety of reason but most importantly, it confirmed that I wasn't getting anywhere near the 4G LTE speed that I have been paying for.
I'd love to hear what you find out. Unfortunately, you may be unpleasantly surprised.
Start a new topic or ask questions in the open forum.
