My location: Elon, NC. I've had an iPhone 5 since December of 2012 and have not had any service issues until a few weeks ago. Now my phone constantly loses the 4G LTE signal and operates on 3G. This seems to happen regardless of where I am in and around town. I've reset the network settings. Didn't work. Anyone have suggestions? Insights?
Hi bpt,
Oh No! I'm extremely sorry to learn that you're having issues with your device and 4G LTE service. I do appreciate the troubleshooting that has been completed. I'm dedicated to resolving this issue ASAP. For further assistance please follow me MatthewS_VZW and then DM me with your mobile number so I can review available options. I look forward to hearing from you soon, thanks!
MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
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