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4G LTE Drops to 3G
bpt
Member

My location:  Elon, NC.  I've had an iPhone 5 since December of 2012 and have not had any service issues until a few weeks ago.  Now my phone constantly loses the 4G LTE signal and operates on 3G.  This seems to happen regardless of where I am in and around town.  I've reset the network settings.  Didn't work.  Anyone have suggestions? Insights?

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Re: 4G LTE Drops to 3G
vzw_customer_support
Customer Support

Hi bpt,

Oh No! I'm extremely sorry to learn that you're having issues with your device and 4G LTE service. I do appreciate the troubleshooting that has been completed. I'm dedicated to resolving this issue ASAP. For further assistance please follow me MatthewS_VZW and then DM me with your mobile number so I can review available options. I look forward to hearing from you soon, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: 4G LTE Drops to 3G
michaeljtimko
Sr. Member

Duplicate information - please visit discussion by clicking here.

Message was edited by: Admin Moderator

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