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4G LTE Home internet Speed issues
robinrenec1
Member

I am so frustrated with Verizon and this 4G LTE service. I have had the service for 4 days and the speed is abysmal. In the morning I get speeds that are 25-35mbps and shortly after that they drop down to 2 or 3 and even worse to 1.5mbps. There has been a ticket on this since my initial setup and nothing has changed.

Today they told me that it was a software issue and they are working with the router manufacturer for an update. Really, I don't believe that for one second. This is clearly a problem that they don't seem to have a solution for. Had I come to this forum first I may not have ordered this service. If there is no resolution to this in the next few days, I'll have to return to my old service.

 

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Re: 4G LTE Home internet Speed issues
vzw_customer_support
Customer Support

We are so sorry that you are not getting great speeds with our service, robinrenec1. We are glad that you got a network investigation ticket submitted for this issue. We are confident that our Network Engineers will be able to resolve this issue for you.

-Steven

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