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4G LTE Outage after recent update?
TMcCall
Member

Recently, I have reached home so I turned my 4G LTE off and enabled my WI-FI. I had to download a picture message so I turned my WI-FI off and enabled 4G LTE. I notice it did not connec on the grayish notifcation bar  but in the drop down notification bar it would not turn green indicating that it is on.. I checked another phone who is similar to mine but is not currently running the 4.3 update on their Samsung Galaxy S3; yet their phone is working fine with the 4G LTE. I tried everything possible that I know how to do. I was wondering if this was an issue that is impacting everyone else or just me in general.

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Re: 4G LTE Outage after recent update?
cmpx
Member

Update, it may have been an outage (as reported in other threads), however, I just did the following and 4G is back (coincidence?)

Pop off the back cover with the phone still on, pus down-eject the SIM card and let the phone detect the card is "not available".

Wait 1 minute then pop the card back down and hit the on screen "Restart" button.

4g was back when it restarted. Smiley Happy

Edit, it's bouncing on and off,  suspect the former, potential outage. The data settings comment from my previous post still applies.

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Re: 4G LTE Outage after recent update?
CherylH224
Novice

I feel your pain!

I have two S4s on 4.3 both Tuesday's update and both are experiencing the same issue. The S3 that we have, which was just updated to 4.3 today, it still able to get 4G LTE.

I've tried restarting, turning data on and off and I even factory reset one S4 with no luck. So unhappy about this! I was doing fine despite all the 4.3 issues until this most recent update.

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Re: 4G LTE Outage after recent update?
cmpx
Member

Same issue here, I was seeing the failed connections to the data network.  I've overcome that (see below) but still there's no 4G at all since the update and I am in known 4G coverage area. 

I did find the following steps will re-enable the data (non-wifi) but still only on 3G.

First, go to Settings > WiFi then hit the menu button (lower left) and select "Advanced".  Disable "Always allow scanning" and "Auto network switch"

After that, go to Settings > More Settings > Mobile Networks and turn Mobile Data off (uncheck), wait a moment, then turn Mobile Data back on (check).

Granted, it's not a fix for the issue, but more a work-around to get you back onto data networks.

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Re: 4G LTE Outage after recent update?
TMcCall
Member

The 4.3 update was going fairly great till tonight.. My phone will connect to the 3G but will come off and on; yet this  is rare since my phone is a 4G LTE.. This is very annoying...

I guess we just have to wait till Verizon gets everything sorted out !

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Re: 4G LTE Outage after recent update?
cmpx
Member

Update, it may have been an outage (as reported in other threads), however, I just did the following and 4G is back (coincidence?)

Pop off the back cover with the phone still on, pus down-eject the SIM card and let the phone detect the card is "not available".

Wait 1 minute then pop the card back down and hit the on screen "Restart" button.

4g was back when it restarted. Smiley Happy

Edit, it's bouncing on and off,  suspect the former, potential outage. The data settings comment from my previous post still applies.

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Re: 4G LTE Outage after recent update?
TMcCall
Member

Thank you so much, You're a life saver!

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Re: 4G LTE Outage after recent update?
cmpx
Member

Glad that helped, though I am still seeing 4G/3G bounce, I suspect there is still an issue with Vz 4G networks.

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Re: 4G LTE Outage after recent update?
cmpx
Member