4G LTE Router with Voice

I received and installed my new 4G LTE Router with Voice yesterday.  I followed the directions to set it up.  I had great Wifi in my house until I set up the Voice on the router.  Now I have nothing.  I do have a dial tone on the phone but when you call it, is it disconnected.  I do have a trouble ticket in but they it could take up to 5 days to get it resolved.  We are using our own cell phones as hot spots now for internet connection.  I thought I was make my life easier but no I have nothing.  I chatted with support this morning and it didn't resolve anything.  I couldn't even forward the phone to another phone for missed calls.

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