4G LTE Speed Issues

[OMGitsAroach]

I've been having issues with speed for about 2 to 3 weeks now. I seems to have happened around the time I upgraded to the "Unlimited Plan". I'm getting about .25 meg (quarter of a meg) up and down at best. I've taken multiple troubleshooting steps to make sure it's not an issue on my part or location/signal issues. Firmware is up to date. I'm a Network Engineer for a large telecommunications company so there's no need to bother with asking if I've done basic steps. I can't seem to find any issues and my problem appears to be possibly a bottleneck or rate shaping on the Verizon end.

As a side note, prior to my switching to the unlimited plan, I was getting roughly around 10 meg up and down very consistently, even at peak times. My speed issues now are pretty much all the time so it doesn't sounds like I'm being traffic shaped during peak hours.

This connection is very important to me, it's my only source of internet at home and I'm on call 24/7 for my company. Any help would be appreciated.

Thanks,

Alex

[btquick13]

I am having the same issue since going to the new plan.  I guess they figure if you are slow all the time you cant use as much data!  SUCKS!

[derekr_vzw]

btquick13,

We want to make sure you can enjoy the best speeds possible. Let's work together to get you up to speed. What phone are you using? How many GBs have you used for this bill cycle?

DerekR_VZW

Follow us on Twitter@VZWSupport

[btquick13]

I have a Galaxy S5.  I have used 7.7 gigs this billing cycle.  Nothing has changed except switching to the new plan.  My zip code is 29596.  I used to be able to watch my directv and foxsports apps but now they are buffering and pixelated.  I just checked my download speed and it was right at 2 mbps, used to run around 8 mbps.

[Chefnwa1]

My network extending does not seem to be connecting like it has for the last 4 yrs. Why has it all of a sudden quit?

[DELAMAZA28]

I have the same issues with my speed, this problem start when I switch to unlimited data before I had from 25 mgbp to 55 mgbp now is 3 mbgp some time 8 mgbp an they are saying that it ok 4G LTE esfrom 5 mg to 12..

I have  verizon from 2012... I did a speed test with a metropcs phone and hi got 33mgbp and my speedwas 3.90 mgbp I am thinking to leave verizon

[vzw_customer_support]

DELAMAZA28

We would never want to lose you as a customer.  Let’s get this resolved together.  Is this happening to other Verizon users in your area?  What locations/zip codes is this occurring in?  What type of device(s) is this happening on?

SeanC_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[suem2you]

Our devices are the iPhone SE. Our zip code is 98340. There has been a lot of talk from people in the area about the very slow speed.

[Swimfan1984]

Me too! I’ve got speed logs goin back a month showing its ALL the time. I’ve had hem tell me everything from “high traffic at the tower” when it’s 2am and not another soul awake for miles..... to telling me it’s a result of being throttled and my data plan. As far as throttling, I stayed awake he other night when my cycle ended and another began. Double checking with the MyVerizon App all the while, and when I went to a new month, it got SLOWER! .12mbps

all this after my new phones battery went out a month after purchase. Their excuse to get around replacing it....”we’ve quit selling that model and it’s therefore the manufacturers responsibility.” Of course, the phone is being sold still today. I filed a BBB complaint, and the Office of executive Relations contacted me. So began a. At and mouse game of them comming up either outright lies (like saying -140db is a fantastic signal, I should be happy!) and me digging through my records to prove them wrong. 

Eventually they offered to squash squash the bill left on the phone and I could buy another. NAURALLY, I already had the cheapest phone k20plus. Thy said iPhone and Samsung recieved the best signal, LG not so much.  So I had to buy a more EXPENSIVE iPhone 6s, go through the hassle of learning ios. And guess what? Exact same signal reception issue. 

Now i see online they’ve been faking coverage maps to prevent smaller companies from building the towers. FCC has em in court for fraud. SUPRISE!!!

[vzw_customer_support]

@OMGitsAroach

I do understand the need for speed when using your wireless device. Please allow me the opportunity to address your 4G LTE speed issue with you.

In what zip code are you experiencing slow speeds? What model phone do you have? Lastly, are there other Verizon Wireless devices on your plan experiencing the same problem?

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[OMGitsAroach]

Zip code is 63755. I'm using an iPhone 7 Plus. This is the only phone from my plan in this location.

I can provide some additional information since I opened this thread. As stated above, I'm a Network Engineer for another telcom company. My company provides "last mile" fiber services for some Verizon towers in my area. I was in a hut at one of these towers doing some maintenance on the night of the 13th and did some testing. I was receiving around 30x30 meg. Mostly all of my problems were gone at that time.

Since then, I've went into my phone and "reset network connections" option and saw a small gain in speed but since has went back to the same normal speeds. I'm unable to stream videos on Facebook and it takes forever to load pictures in Facebook and Snapchat. Youtube is hit or miss. Sometimes it streams just okay (assuming they are low quality videos). Last night I streamed some "low quality" video on Netflix and didn't have any issues.

Seems to be a speed issue for sure. My question is why it just all of a sudden happen? About 3 weeks ago I was getting amazing speeds and never had issues streaming video or loading things. I had AT&T previously and swapped to Verizon specifically because of the amazing quality of the connection at my home.

Thanks,

Alex

[vzw_customer_support · Accepted solution]

Thank you for providing us with all of these details regarding your background, as well as the steps that you have taken so far.  OMGitsAroach, I checked out the zip code you provided, but nothing came back trending out of the ordinary. Let's check out a few settings that can help out, and that I didn't see you mention. If you access Settings > Cellular > Cellular Data Options > Roaming > Data Roaming > Are you set to Data Roaming ON or OFF?  Any change with your service quality if you turn this feature ON or OFF, and then restart your phone?

Just in case, I have sent you a Follow request in case we need to go into a DM and review your account settings. Thank you,  OMGitsAroach. Please keep us posted.

NicandroN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[OMGitsAroach]

I've tried both with no change in network speeds.

[katrinan_vzw]

@OMGitsAroach, thank you for checking both. With you being a Network Engineer and "on call", I understand needing your device speeds back to what you are used to. I would like to take a deeper look into this for you. Please check your inbox for a message.

Katrina

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Yoshifade]

I upgraded from the 12 gigs to unlimited about a month ago, since they told me the price would be the same (which was not, it actually increased), and ever since, I am also on turtle mode. When we were on the 12 gigs speed all videos and web sites upload so fast that I even endup turning my wifi off over my data. Now, even websites take too long to load to the point were I ended up just closing the windows and just saving the frustration. For what I read, thus unlimited thing may be a scam. I may be switching back to my old plan I guess.

[humcantu]

verizon mobil network is very slow. 1.8 mbs

[vzw_customer_support]

Hello, humcantu. We are sorry to see you are also experiencing slow data speeds. When did this begin? Are you also having issues with calls and texts?

AnnaG_VZW

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[DiamondDogActual]

I am having the same issues on both my phone line and my jetpack, I'm a truck driver and have had this issue in several states most predominately in the last week. I use my data for gaming and it has made most of my online games unplayable. I'm using a Galaxy J1 and a MHS800L Ellipsis jetpack.

[amolly2727]

I am having the same problem. I have been with Verizon since 1998. I have never had an issue with connection speed or service coverage etc. A couple of weeks ago (I'm going to guess it was around the time that Verizon introduced the unlimited data plan, though I stayed on my 4GB plan) my speed has significantly decreased.

It feels like I'm in safety mode all the time, but I'm not. I have 3.96GB out of 4GB left this cycle. I actually decreased my data plan to 2GB because I don't want to pay for safety mode-like speed. This needs to be fixed or I am considering going to another service provider.

I am in 95476 zip code, I have a Droid Maxx by Motorola. I have used .04GB of my 4GB plan so far this billing cycle.

[JeepGirlFlorida]

I am going through the same thing and have spoke to and been to Verizon. I swear they are throttling us down now that the unlimited plan is out there. They refuse to admit that is happening.