4G LTE as fast as dial-up
verizonisterrible6
Enthusiast - Level 3

Consistently seeing download speeds of 0.8mbps and upload speeds at 0.05mbps... Both at home and work, 25 miles away.

 

Samsung Galaxy S21, if it matters.

 

What gives, Verizon?

0 Likes
9 Replies
vzw_customer_support
Customer Service Rep

This is definitely not the experience we want for you. We're here to help. When did this begin? What speeds do you historically receive in your area? 

-Lorenzo

0 Likes
verizonisterrible6
Enthusiast - Level 3

This has been happening pretty consistently for months.

 

8mbps down, 2mbps up on good days (which is pretty tolerable).

0 Likes
vzw_customer_support
Customer Service Rep

Thank you for confirming that for us. Can you please provide us with the ZIP Code that you are in for these concerns?

 

*Robert

0 Likes
verizonisterrible6
Enthusiast - Level 3

Home - 88011

Work - 88002

0 Likes
vzw_customer_support
Customer Service Rep

We always strive to provide you with the service you need. Have you attempted a network settings reset on your device? Do you notice an improvement in your speeds after completing this reset?

*Ellisandra

0 Likes
verizonisterrible6
Enthusiast - Level 3

Yes, I have performed network settings reset. No change. 1.87mbps download speed, 0.04mbps upload.

0 Likes
vzw_customer_support
Customer Service Rep

Thank you for trying that! How long has this been going on? Does this happen indoors, outdoors, or both?

*Breanna

0 Likes
verizonisterrible6
Enthusiast - Level 3

It's been like this for months.

 

It's both, indoors and outdoors.

Yesterday it was unusable but today it's decent - 6.88 Mbps download 1.66 Mbps upload.

0 Likes
vzw_customer_support
Customer Service Rep

Thanks for letting us know, as phone users ourselves we can understand your concern.  Please send us a Private Message, so we can look further into this. 

*Lisa

0 Likes