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4G LTE as fast as dial-up
verizonisterrible6

Consistently seeing download speeds of 0.8mbps and upload speeds at 0.05mbps... Both at home and work, 25 miles away.

 

Samsung Galaxy S21, if it matters.

 

What gives, Verizon?

Tags (3)
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Re: 4G LTE as fast as dial-up
vzw_customer_support
Customer Support

This is definitely not the experience we want for you. We're here to help. When did this begin? What speeds do you historically receive in your area? 

-Lorenzo

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Re: 4G LTE as fast as dial-up
verizonisterrible6

This has been happening pretty consistently for months.

 

8mbps down, 2mbps up on good days (which is pretty tolerable).

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Re: 4G LTE as fast as dial-up
vzw_customer_support
Customer Support

Thank you for confirming that for us. Can you please provide us with the ZIP Code that you are in for these concerns?

 

*Robert

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Re: 4G LTE as fast as dial-up
verizonisterrible6

Home - 88011

Work - 88002

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Re: 4G LTE as fast as dial-up
vzw_customer_support
Customer Support

We always strive to provide you with the service you need. Have you attempted a network settings reset on your device? Do you notice an improvement in your speeds after completing this reset?

*Ellisandra

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Re: 4G LTE as fast as dial-up
verizonisterrible6

Yes, I have performed network settings reset. No change. 1.87mbps download speed, 0.04mbps upload.

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Re: 4G LTE as fast as dial-up
vzw_customer_support
Customer Support

Thank you for trying that! How long has this been going on? Does this happen indoors, outdoors, or both?

*Breanna

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Re: 4G LTE as fast as dial-up
verizonisterrible6

It's been like this for months.

 

It's both, indoors and outdoors.

Yesterday it was unusable but today it's decent - 6.88 Mbps download 1.66 Mbps upload.

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Re: 4G LTE as fast as dial-up
vzw_customer_support
Customer Support

Thanks for letting us know, as phone users ourselves we can understand your concern.  Please send us a Private Message, so we can look further into this. 

*Lisa

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