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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
4G LTE internet connectivity issues - Slowwww
EveningRose_MorningTh

I'm not sure who to contact to find out why my 4G LTE internet is running at speeds comparable to late 90's dial up... despite claiming to have 3bars of signal on my jet-pack.  (I've also tried the hot-spot on my phone and two different computers, so pretty sure the issues on Verizon's end.)

I'd like place a complaint about not being able to find out where I should place a complaint.  Also I'd like to know when my internet may return to normal.  Currently I use a 32GB plan, but I will need to look for another service provider if Verizon isn't able to fix the problem.

Please advise.

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Re: 4G LTE internet connectivity issues - Slowwww
vzw_customer_support
Customer Support

EveningRose_MorningThorns,
Hold the jet-pack, we would not want to see you go and are here to help boost your speeds. When did you start having issues with your data speeds? Are they happening in a specific location? Send us your area zip code to review.


YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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