Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
I'm having issues with my 2 year old 4G LTE. Most of the buttons no longer work. Sometimes if I turn the phone 90 degrees, they'll move and work, but not always. It's like I have dead spots all over the phone. To switch from one thing to another, I often have to restart my phone.
Alot of the characters, when typing, won't work as well, or a letter two characters away will appear, i.e., type an "f" and an "s" will appear.
I've had good luck with the phone, but is it on borrowed time?
Thanks.
Your 2 year old phone is on its last legs it seems. Are you ready to upgrade to a new phone?
Looks like I'm going to have to get a new phone. I was hoping for a patch or download to fix it, but don't see that happening. Thanks for responding.
Hello 12PACKJOJO,
I use my phone for everything and would be concerned too if I began to experience issues. What is the make and model of your device? Are you only having issues with the touchscreen? What specific buttons do not work? Does a reset get things working for a limited time?
ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!