4G LTE

[12PACKJOJO]

I'm having issues with my 2 year old 4G LTE.  Most of the buttons no longer work.  Sometimes if I turn the phone 90 degrees, they'll move and work, but not always.  It's like I have dead spots all over the phone.  To switch from one thing to another, I often have to restart my phone. 

Alot of the characters, when typing, won't work as well, or a letter two characters away will appear, i.e., type an "f" and an "s" will appear.

I've had good luck with the phone, but is it on borrowed time?

Thanks.

[Weth]

Your 2 year old phone is on its last legs it seems. Are you ready to upgrade to a new phone?

[12PACKJOJO]

Looks like I'm going to have to get a new phone.   I was hoping for a patch or download to fix it, but don't see that happening.  Thanks for responding.

[vzw_customer_support]

Hello 12PACKJOJO,

I use my phone for everything and would be concerned too if I began to experience issues. What is the make and model of your device? Are you only having issues with the touchscreen? What specific buttons do not work? Does a reset get things working for a limited time?

ChristopherM_VZW
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