So what device did you get now? Also keep an eye on your bill, I was told same thing about switching devices and ended up with $150 charge, they did reverse it after a lengthy battle involving many visits to store, but was a complete pain.
I'll start by saying that Dormancy is a feature of the MiFi 4510L. In a nutshell your device will go dormant whenever it can detect that no data has moved across the network for a short period of time. Users will experience a slight lag while browsing to websites if the device was previously in Dormant mode. Your device should naturally go in and out of Dormancy through out the day if the device is functioning normally. Dormancy by itself is not a cause for concern.
However, if you find that your device is not able to leave Dormant mode the best place to start is with the resets. Start at level one and work your way down until you notice a performance improvement.
Level 1 Reset:
Level 2 Reset:
Level 3 Reset
Post back and tell us if the resets were helpful or not. Some users mention having to use the resets several times a day to get the device to work correctly. If that is the case then we can suggest some additional troubleshooting steps.
If you do the number 3 one every 5 minutes or so during all usage times you won't have the dormant problem or the 4G network locking problem....might get a tad annoying but then Verizon will flag this as resolved. 🙂
Start a new topic or ask questions in the open forum.
