4G Service - Still Out Across the Nation?
diovino82
Enthusiast - Level 2

A quick Google search shows tons and tons of angry customers without 4G service that just aren't getting answers.  I had to spend 45 minutes on the phone last night, first with a tech rep who thought I should just turn it on and off and remove the LTE sim card, before sending me to someone who knew what he was doing, that essentially did nothing but make me do the same thing, and then tell me he was alerting the "Network Team" -

 

Still nothing back, still no 4G service, but the worst part?  Not a word from Verizon.  No official announcements, not even on their own discussion forum?  I get if they don't want to look bad for potential new customers but come on, you have how many thousands of people without service now and NO update?  Going on 15+ hours since this started?  That's ridiculous.

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922 Replies
Paradocks
Newbie

Experiencing the same issue in Pittsburgh with my Rezound. I spent over 45 minutes on the phone with a tech rep last night. They opened a case for me and made it "critical" (whatever that means). Still have not heard back from Verizon as of today. I am able to get a 3G connection (albeit a VERY slow connection per Speed Test), but cannot get a 4G connection unless I toggle airplane mode on and off. When I do that I get a 4G connection for only about a minute and then the phone drops down to 3G and stays there.

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tmg-emedia
Newbie

Can you hear me now?  Not so much!

 

Not only have there not been any communications, but what the users are being told makes no sense!  Some devices are fine.  Others are dead.  Does this sound like a "network" problem? 

 

Nope.

 

We suspect it is a server/software issue. 

 

Were they hacked?  Did they crash and burn? Any user data compromized?  Who knows! 

 

The error is one of "authorization."  It is reasonable to assume that the services that match the device with the service are down.  In the office we have identical RAZRs, half are working, half are dead.  

 

Bottom line is that a communications company has failed misserable in... communications!

 

They need to come clean now.  With the exact problem.  Impact.  And, anticipated solution and timeline. 

 

 

 

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jrh4054
Specialist - Level 3
It happened again last night!!
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darinb
Newbie

Since Last night (Dec 6) around 8 PM my 4G/3G fail after about 30 seconds after a restart or airplane-mode toggle. Is this what you are all experiencing?

 

I've tried soft and hard resets and so forth with no luck.

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darinb
Newbie
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MandyB
Newbie

According to that article, it's only affecting the north eastern coast of the US...

 

But I'm in Columbia SC and having that exact same issue!

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darinb
Newbie

I'm having it in boston which is also not listed as affected. 

 

There is some other chatter over at: http://community.vzw.com/t5/DROID-Charge-by-Samsung/Samsung-Droid-Charge-No-4g-or-3g-network-connect...

 

I have 3g working ok-ish with:

Settings -> Wireless & Networks -> Mobile Networks -> System Selection

and switch to CDMA mode

 

 

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twstein86
Newbie
3g up, 4g down. Houston.
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MWBAM
Newbie

4G/3G up and down in Davenport, Iowa & Moline, Illinois area

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redwizard69
Newbie

3g up 4g down in Cincinnati also.......4g was up but back down.

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twstein86
Newbie
and.... it's down again in Houston *********#$*@#$*@#$*@#$*@#
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jeysank
Newbie

I have issues with 4G all the time. I live in a 3G area and commute passing a 4G area and again to a 3G area.

My phone looses connectivity very often. I have to reset it several time. When I go to a WIFI region and out also this happens.

I did not have any issue with my old 3G device. I first thought it is my phone. But talking to a Verizon support personal, she suggested me to keep my phone always on 3G (CDMA) mode. What is the point of getting a 4G device and using in 3G.

 

Verizon needs to work on this issue.

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OzYbOi
Newbie

This is pretty poor on Verizon's part given their lack of communication.   If you really want to be customer friendly and not tie up all of your support resources, why not be up front about your outage?

 

Still no 4g in PDX this AM.  Last night the first tech told me (during our 15 min conversation) there were no outages and that my handset was suspect until my issue was escalated and in about 1 min the second tech told me that there were outages.  appears they don't even have a way right now to communicate within their own company so frustrations are compounded by misinformation...

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Woomama
Enthusiast - Level 1

I agree.  I am in PDX also and even went into a Verizon Store yesterday and they had no idea anything was up and of course everything was working fine when I walked in.  The day before I spoke to Tech Support for about 10 mins because I wasn't able to get my Backup Assistant working and was told that they had a known issue with Backup Assistant  and were working on it.. that was before I realized I had a much larger problem.  I have 4G right now at 1022am on Tuesday, but it has been spotty at best.  Going to go try my Wireless Hotspot.

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kjowski
Newbie

That is the general census frusteratin. I still have no 4G or any G on my Xoom at all and have the SIM Card Error. I am going to call them today shortly to see if any more information or help is available. I dont want to keep this if I am going to have these prioblems continue.

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BigJay751
Newbie

I am so **bleep** off. I spent 2 hours on the phone with a rep last night that didn't help but before that I had my girlfriend go and get my Iphone 4 set up. They didn't do it. I have no phone and its only good for the internet right now. Come on Verizon we are all paying customers this shouldn't take u this long to take care of. I should be able to use my phone when I want.

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BigJay751
Newbie

I am so **bleep** off. I spent 2 hours on the phone with a rep last night that didn't help but before that I had my girlfriend go and get my Iphone 4 set up. They didn't do it. I have no phone and its only good for the internet right now. Come on Verizon we are all paying customers this shouldn't take u this long to take care of. I should be able to use my phone when I want.

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kjowski
Newbie

AGREED. I am very frusterated since I jsut got my Xoom and can only use it on WiFi. I am also getting a SIM Card Erro even though I am told my SIM card is fine and activate...WHAT IS GOING ON. why cant they just inform their customers of what is happening so we are not in the dark. I am the point i may just return my Xoom cause what is the point of having it if I cant use it the way I would like.

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akuma6498
Newbie

Here's the answer
since the iPhone got in verizon
that's whats going on
haven't you seen how ridiculous it works down on a subway train they can still text message and do 4G while my LG Revolution stays dormant without signal and 4G
and they been Leeching the network
so that's the problem
and thy wont listen to fix it!
and we're wasting money, the only way it's to turn off the cellophone, and back on to have 4G network then if you don't use it for a few minutes then your 4G connection is lost
that's the answer . . nothing more
have a nice day! 

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philnamy
Enthusiast - Level 2

I did the same thing yesterday.... I bet they would alleviate thousands of support calls if they had a place you could check first to see if there were outages reported.  My electric company does!