4G Service - Still Out Across the Nation?

[diovino82]

A quick Google search shows tons and tons of angry customers without 4G service that just aren't getting answers.  I had to spend 45 minutes on the phone last night, first with a tech rep who thought I should just turn it on and off and remove the LTE sim card, before sending me to someone who knew what he was doing, that essentially did nothing but make me do the same thing, and then tell me he was alerting the "Network Team" -

Still nothing back, still no 4G service, but the worst part?  Not a word from Verizon.  No official announcements, not even on their own discussion forum?  I get if they don't want to look bad for potential new customers but come on, you have how many thousands of people without service now and NO update?  Going on 15+ hours since this started?  That's ridiculous.

[rockb]

still out in Beavercreek, oh too. wonder how Verizon would like to have my phone back??

[mm2hansen]

Same here, upgraded this morning and now I have no phone...

[THESEONINJA]

Spoke with VZW Support and they gave me an ETA of Midnight tonight. Also told me to turn off my phone and not to turn it on until midnight to start activation. This sucks 

[rockb]

you actually got to talk to someone? I was on hold for 35 minutes and finally gave up. Verizon meets a new low. Sure would like to respond to a customer survey right now!!!

[Flyin_Brian]

Verizon admin....where are you? You might want to join the convo at some point? How bout some anwsers here ? We are well over 6000 posts now.

[digitalmidget]

just to save people the headache of being on the phone for awhile i'll post the answer i got a little bit ago. I upgraded from a droid to the galaxy nexus today, according to vzw there is a problem with sim activation that likely won't be resolved until around midnight pst according to the bulletin the rep had around 2pm pst. because of the activation problem my new phone won't come on but the order is stuck in the switch so the old phone can't be used either. good luck

[tyler73]

My Nexus began calling *22899 without me. Before the number came up to show who it was dialing I saw the little phone icon and tried to disconnect the call. It just continued.

For what its worth....nothing else happened. Still no go with the phone.

I'm thinking the calls had something to do with the tech support call but who knows. The phone isn't active but I bet they can still see it on the towers.

[DoctorQ9]

This is ridiculous on Verizon's part.  In Sacramento, California, there is only 3G service and even it is intermittent.  Isn't this the 3rd outage within 30 days? 

[Tidbits]

Not everything revolves around twitter and the internet. Yes there is a problem and everyone can see it. To have Verizon to say "We have a problem" on twitter is for nonsensical when it is BLANTANTLY obvious.

[Seiga]

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Tidbits wrote:
Not everything revolves around twitter and the internet. Yes there is a problem and everyone can see it. To have Verizon to say "We have a problem" on twitter is for nonsensical when it is BLANTANTLY obvious.

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Actually... In my line of work, everything revolves around the internet... but more specifically cloud computing.  So for the network to go down during DVT means that it is completely worthless to me.  My company will look into a more reliable network than this if need be.

[mvelasco9]

Still out in Michigan, let's get this fixed

[Tidbits]

Honestly would you want techs to do a Q&A every 5 minutes or fix the problem? Because that is what it'll turn into if they tweet or post stuff. Verizon has always address the public AFTER they fix the issue.

[golfernut82]

They should let one of their electrical engineers write the press release so it isn't filled with the adjectives and feel good phrases from the PR department.

[rockb]

the techs could certainly tell the cs crew what's going on because as of about 3:00 EST the one I talked to was clueless. This is simply deplorable customer support by anyone's standards.

[Tidbits]

@Seiga -
IMHO your company made a poor business choice. I personally wouldn't switch to an unproven network regardless of how shiny it looks.
This is what generally happens when a new network goes up quickly. I have done this kind of stuff the to USN for many years. We never deploy a network until after it has proven itself. We always have the old network up at the same time and run them at the same time for a few years before transitioning. The switch over is what is really causing problems. AT&T had the same trouble when they deployed their 3G. Their old data network is GSM and their 3G data network is CDMA. Verizon is doing it in reverse.

[rockb]

Tidbits - I'm no techie, but it would sure be nice when LTE wasn't working you could still use 3G. In my case in Beavercreek, OH, I don't have either.

[Koppie]

Just talked to a VZW tech support guy who said they're in the process of converting all 4G users to 3G users and should be done by tomorrow.

Here's a great article explaining the problem: http://www.androidpolice.com/2011/12/19/this-is-why-your-verizon-galaxy-nexus-or-other-4g-lte-vzw-ph...

[twstein86]

what???? why in the hell would they convert us to 3g users? that sounds asinine.

[rockb]

Agree. Why would you buy a 4g phone to not have access to 4g. That sounds like a consumer lawsuit issue.

[byakko555]

where's my account credit for lack of promised service?

[byakko555]

Post flooding detected (community got posts of a unique message more than 1 times within 3,600 seconds

apparantly not allowed to speak my mind