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4G drops to 1x until I restart my phone.
Pistol_Ridge
Member

For the last couple of weeks my data has dropped considerably. It's at 1x most of the time, but if I restart my phone it pops up to 4G. Sometime it will stay there for a while, but then drops ti 1x. I restart my phone and it's back up to 4G. It's a if the computer is kicking me out of the system so I can't use much of my "Unlimited Data." I'm no where near where it should slow me down.

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Re: 4G drops to 1x until I restart my phone.
vzw_customer_support
Customer Support

Sorry to hear about the trouble with your 4G, Pistol_Ridge. What is the make & model of your device? Do you recall installing any new apps or performing any updates around when this happened?

 

EricW_VZW
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Re: 4G drops to 1x until I restart my phone.
Pistol_Ridge
Member

My phone is a Samsung Note5 brand new Nov 28, 2015. No new apps or system updates. It started the day before the Winter Olympics started and ended the day after they did. If this hadn't happened before (approx 8 months ago) I'd be a little suspicious. The thing in common between the two events is that they were preceded by some heavy thunderstorm activity in the area.

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Re: 4G drops to 1x until I restart my phone.
vzw_customer_support
Customer Support

Thank you for that information, Pistol_Ridge. It is odd that it would happen like you are describing, so let's get it fixed. Since restarting your Note 5 seemed to help, our best step to take is a network reset. This will not affect any personal data. You can find the steps to do so below. https://www.verizonwireless.com/support/knowledge-base-204050/

 

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