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4G issue 12/15/11?
antichoo
Newbie
‎12-15-2011 02:56 PM

My 4G service went down for about an hour this morning starting shortly before 10am EST. I had no data connection at all. Before calling Verizon, I restarted the phone with but did not get a data connection back. I talked to a Verizon rep who walked me through a battery pull and checked the settings. After he had no success he transferred me to a tech who did the same exact things. When this didn’t change things, she wanted to transfer me to yet another person to do a master reset. (Which would cause me to lose all my apps.) I told her she was wasting my time and hung up. Amazingly (sarcasm), my data magically appeared as 3G then 4G shortly after that.

 

I have been a loyal Verizon customer for many years. I am very unhappy with their customer service and their “its not our network” attitude.

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Re: 4G issue 12/15/11?
kryptykk
Newbie
‎12-15-2011 06:14 PM

Same here, thought it was a problem with my Droid RAZR (experiencing problems since Monday), but I just exchanged it for the Galaxy Nexus and still getting the same problem. Could it be a corrupt SIM card?

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Re: 4G issue 12/15/11?
antichoo
Newbie
‎12-15-2011 06:40 PM

I am not too familiar with the SIM cards. They did have me pull it and checked my phone for errors and saw none. I will keep an eye on it to see if it happens again. I have had the phone for about a month and did not have a problem till Verizon's outage last week.

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Re: 4G issue 12/15/11?
kryptykk
Newbie
‎12-15-2011 07:18 PM

By switching to CDMA only, I haven't had any problems for over an hour (before with CDMA/LTE it was losing data + voice every 5 minutes...)

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Re: 4G issue 12/15/11?
ThePiombino
Enthusiast - Level 3
‎12-16-2011 03:49 PM

I, too, have been unable to get a 4G signal with my GNex.  However, this is my first 4G phone so I'm not sure how strong the signal should be in my area.  Verizon website and phone support both confirm that I SHOULD be receiving a 4G signal, however.

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Re: 4G issue 12/15/11?
antichoo
Newbie
‎12-16-2011 04:58 PM

I wasnt even getting data in CDMA mode. Data has been fine (no dropping) since this post.

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Re: 4G issue 12/15/11?
divins
Newbie
‎12-19-2011 05:52 PM

Mines awful, it drops constantly and mostly in the same areas.  I find it pretty aggrivating since my 300 dollar upgrade to a Razr , a phone which sucks in comparison to my old droid is so expensive and has a glitch that big that Verizon people are virutually ignorant too.

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