4G jetpack MHS291LVWQ - turned off wifi can't get it back on

[Alwayseaton]

I inadvertently turned the wifi option to "off" on my jetpack MHS291LVW and I can't find a way to turn it back on.  Unable to update software either. Perhaps once I get wifi turned on again that won't be a problem. Verizon website is no help. Any suggestion appreciated.  Thx

[vzw_customer_support]

Alwayseaton, we appreciate your efforts up to this point. We're stepping in to further assist you. Did you recently hard reset that device? http://vz.to/1wApe9Z Click http://vz.to/1wApupy for the steps on updating your software. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

[Alwayseaton]

GOD, thank you so much for your email. Yes, I tried that but in order to

do it I have to "establish a wi-fi connection with the device" which is

precisely what I can't do. The wifi is turned off and i can't turn it back

on. Can I PA-LEEEEZE speak with someone on the phone who can talk me thru

this? It's making me crazy and I can't go online unless I'm at Starbux or

someone else's house. This is stupid.

THANK YOU!!!!!

*"Never doubt that a small group of thoughtful, committed citizens can

change the world. Indeed, it's the only thing that ever has." Margaret

Mead*

On Tue, Sep 16, 2014 at 10:57 AM, Verizon Wireless Customer Support <

[vzw_customer_support]

Hi Alwayseaton!

Your efforts are greatly appreciated, let's look into this! I am hopeful your issue has been resolved since your original post. If not, we'll definitely get to the bottom of this. Please Private Message me for additional assistance.

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

[Ann154 · Accepted solution]

Alwayseaton wrote:

GOD, thank you so much for your email.  Yes, I tried that but in order to

do it I have to "establish a wi-fi connection with the device" which is

precisely what I can't do.  The wifi is turned off and i can't turn it back

on.  Can I PA-LEEEEZE speak with someone on the phone who can talk me thru

this? It's making me crazy and I can't go online unless I'm at Starbux or

someone else's house. This is stupid.

THANK YOU!!!!!

*"Never doubt that a small group of thoughtful, committed citizens can

change the world. Indeed, it's the only thing that ever has."  Margaret

Mead*

On Tue, Sep 16, 2014 at 10:57 AM, Verizon Wireless Customer Support <

What you got wasn't an email, but an email notification of a reply to your post on the Verizon Wireless Community forum viewable by the public. If you have access to a landline, you can reach Customer Service & Tech Support at 1-800-922-0204.