Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
4G not that fast / slow service in New York City
MKarias
Enthusiast

I work in mid-town Manhattan but live at the Jersey Shore.  My download/upload speeds are great at home.  I get between 23 - 26 Mbps downloads and 10 - 14 Mbps uploads using Speedtest.net app. 

However in mid-town, I get anywhere from 2 - 7 Mbps downloads and 9 - 16 Mbps uploads.  I find this very strange. NYC should have better speeds than where I live.

Have others also experience low 4G speeds in Manhattan?  I tested this in multiple areas to ensure no dead zones but those are the speeds that I am getting around 42nd Street East and West side.

I have a Galaxy S3.

I assume it is not my phone because I get great speeds at home.

Labels (1)
0 Likes
Re: 4G not that fast / slow service in New York City
4ktvs
Contributor

They are likely getting slowed down due to a lot of users in that area.

I used to get 20+ up and down load when I first got it and worked right, but now get 10 or so down and 5 up.

Re: 4G not that fast / slow service in New York City
MKarias
Enthusiast

That makes sense.  I think I will stop by tomorrow at the VZW in mid-town and test a couple of their 4G phones.  I want to see if it is indeed my phone or the service.

Hope it is not too back with all the iPhone junkies buying their new iPhone 5.  Smiley Happy

0 Likes
Re: 4G not that fast / slow service in New York City
4ktvs
Contributor

The network is so going to messed over for week's. The ipad HD/3 and before that Dec 25 messed up the 4g network.

Good luck to us both tomorow. Smiley Happy

0 Likes
Re: 4G not that fast / slow service in New York City
Richbello
Enthusiast

I am on 47th and 5th ave NY, NY and I get almost no 4G service (it comes and goes, drops and is unusable) between the hours of 8am and 8PM.I have a DROID Charge and tried everything. My 4G service works fine in Staten Island. I was getting great 4G service in NY about 6 months ago and then it was intermittent and now it is unusable. I used to walk down to Park ave. to get 4g service and now it seems that area is also not good.

I am surprised more people are not complaining and that this issue is not on the front pages of business and tech papers and mags. Verizon did tell me that their 4G service is working but is congested in my area. Also they said that I am not paying for guaranteed 4G service. Irrelevent to me. Verizon is marketing the hell out of 4G service and it DOES NOT WORK IN MIDTOWN MANHATTAN, one of the most premier and expensive places in the world.

One would have to believe that Verizon is aware of the problem is working on it. They are pushing the IPhone 5 which I expect will further deepen the problem. Actually I do  not think it could get any worse. I am with Verizon Wireless over 20 years and would hate to switch but Verizon is not being straight with their customers about this issue and that is wrong.

Re: 4G not that fast / slow service in New York City
Keitarou
Contributor

I am on Wall street and get barely any 3G or 4G service near the stock exchange. My speeds range from 0.01 to 0.32 download when on 3G and 1.7 to 5 when on 4G, if i can get a 4G signal. Verizon sucks in Manhattan. Their only solution is a network extender and that's useless to me since it's not my home. Why not provide all the companies in the are with a network extender and offer better service then say "it's the buildings". After 10+ years with Verizon and it's time to leave for other carriers with better coverage in this area. I've complained and wrote e-mails and letters and all they can say is we don't guarantee service indoors or area with lots of large buildings. -_-+

0 Likes
Re: 4G not that fast / slow service in New York City
macher50267
Newbie

How's it been in NYC? Any changes for the better?

0 Likes
Re: 4G not that fast / slow service in New York City
Not applicable

I'm sure once Verizon rolls out 1700/2100 MHz LTE next year and people have devices that can use that frequency things will improve greatly.

0 Likes
Re: 4G not that fast / slow service in New York City
milan03
Newbie

NYC is such a large and densely populated area even when only talking about Manhattan. Certain areas of Manhattan like Upper West Side or East Village still offers solid performance, but Times Square, Midtown and Wall Street areas during the peak hours is already struggling.

We need AWS spectrum deployed asap, even it's as a separate Release 8 channel. Not sure what's the path to LTE-Advanced since all Verizon towers are Release 8, but we could also use small cells, and HetNet once they become available. This is clearly a capacity issue we're dealing in NYC after the iPhone 5 launch.

0 Likes
Re: 4G not that fast / slow service in New York City
tcarlisle
Newbie

No, 4G LTE service in Manhattan has been horrible since I signed on to VZW over two years ago, and has gone even further downhill since. I have pressed VZW hard on this, and their position is that there is something wrong with my computer. They want to have me go through their 1st level support process of emptying my internet explorer cache files..... never mind I have been an IT professional for over two decades and know the difference between a browser problem and a connectivity problem, and also because I am smart enough to try the USB stick in more than one computer. Back then there were no 4G LTE devices except the USB stick I bought. Now, of course there are plenty, and I can tell you that a brand new 4G LTE Android device bought from the Verizon store last week also has little to no success getting a reliable connection in NYC -- not just 4G but at all. The reason is because 3G fallback still does not work.

This issue has always revolved around the issue of reverting back to 3G, and still that is the underlying issue. If you can get to the hardware settings and change your device to only do 3G in Manhattan, you will get OK service. 3G of course, but you can at least use it. If you let that device auto detect, it will spend most of its time with all green status and saying you are connected but you can't go anywhere.

Of course Verizon doesn't give you an easy way to change these settings, which would be fine if I didn't need to in order to get service to work.

Now a few years have gone by, and I have learned to adapt my life around this problem. I now use a Cradlepoint PHS300 device. This is a device that you plug your USB wireless stick into it, and it turns it into a wifi hotspot. Now I can connect any device to it, and I don't have to fool around with the VZAccess software (which is crap), and also the cradlepoint gives me somewhat of an easy way to change my settings when I need to. The device has to reboot, but it is do-able.

So my routine is pretty much every day I have to configure for 3G only in NYC, and then change that when I get out of NYC.

Here is my advice to Verizon -- if you are selling a service and want to be profitable, and you can only pick ONE place on the planet where you can invest to make that service reliable..... that ONE place has to be Manhattan, and especially lower Manhattan in the financial district.

User population and density isn't the problem.... lack of deployed capacity to support the population is the problem. That problem is compounded when devices aren't sensing that and reverting back to 3G.

0 Likes