4G; out for 2 days
angelaquincy
Newbie

Is there a 4G network outage in Hampton, Virginia? I haven't had 4G in two days at all. Wondering if it's the network or has my phone failed me.

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Re: 4G; out for 2 days
vzw_customer_support
Customer Service Rep

@angelaquincy

We won't fail you!  (Smile)  Nothing has been reported in the area.  What model device do you have?  Are you aware of any other Verizon Wireless 4G devices in the area experiencing this problem?  Let's try removing and reinserting your 4G SIM Card.  Let me know how this works out for you so I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Re: 4G; out for 2 days
vzw_customer_support
Customer Service Rep

@angelaquincy

We won't fail you!  (Smile)  Nothing has been reported in the area.  What model device do you have?  Are you aware of any other Verizon Wireless 4G devices in the area experiencing this problem?  Let's try removing and reinserting your 4G SIM Card.  Let me know how this works out for you so I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Re: 4G; out for 2 days
angelaquincy
Newbie

That worked. Thank you!

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Re: 4G; out for 2 days
vzw_customer_support
Customer Service Rep

@angelquincy,

That's awesome! Glad it worked. Have a great day. Visit http://bit.ly/yN1P80 if you ever need assistance with your device in the future.

JohnB_VZW

Follow us on Twitter @VZWSupport

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