890L spotty connection issues

[fayrie]

I have an 890L jetpack. Has worked fine with my macbook pro and iphone. Recently, it shows as an available wifi connection, but at times won't stay connected to the iphone and shows as connected on the computer, but I can't access the internet. I suspect a large number wifi devicies in the neighborhood may be the culprit as when I take the 890L with me elsewhere, it works fine. I have the channel set to auto and have limited devices to 3, although I rarely use more than 2. Ideas please?

[vzw_customer_support · Accepted solution]

fayrie,

Let's take a look and see what we can find out.  I know how important it is to have a dependable wifi connection.  Have you removed and readded the wifi connection?  This could help reset the network and rebuild a stronger connection.

I would also consider completing a hard reset on the device; http://vz.to/1xqtsPL. 

Please let us know if you still need further assistance.



TrevorC_VZW

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