AWS service in Washington DC
rbblake
Newbie

I've read the articles about AWS service in Washington DC.  Is AWS already available or availible sometime in the near future?  If the later then what is the date or at least month of the role out of AWS?

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vzw_customer_support
Customer Service Rep

rbblake, good job on researching AWS. However, help us out. Are you referring to Amazon Web Services? If  not, please provide a brief description of AWS in order for us to address your concerns. Meanwhile, did you know that you can retrieve release dates and new services offered on our network here: http://bit.ly/n5snpq

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Ann154
Community Leader
Community Leader

Verizon Wireless Customer Support wrote:

                 

rbblake, good job on researching AWS. However, help us out. Are you referring to Amazon Web Services? If  not, please provide a brief description of AWS in order for us to address your concerns. Meanwhile, did you know that you can retrieve release dates and new services offered on our network here: http://bit.ly/n5snpq

LasinaH_VZW
Follow us on Twitter @VZWSupport

 

The poster is referring to the LTE 1700 MHz frequency (band 4). It is the same AWS mentioned in this press release. http://www.verizonwireless.com/news/article/2013/12/verizon-wireless-4g-lte-three-year-anniversary.h...

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

rbblake
Newbie

Yes, thank you Ann154. When will this be deployed in the Washington DC area?

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michaeljtimko
Specialist - Level 1

One important thing to consider is what phone you have and has Verizon enabled access to Band 4. The only handsets I know that can access Band 4 are iphone 5s, Galaxy S4, and Galaxy Note 3.  Of the three, I believe only the S4 iphone 5s have been given access.

It will also depend on what towers they add AWS to.   Initially they may only flip the switch on towers in downtown Washington DC and leave the burbs turned off to use the 700 mhz band that will now be less congested.

Message was edited by: michaeljtimko

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Not applicable

michaeljtimko wrote:

One important thing to consider is what phone you have and has Verizon enabled access to Band 4. The only handsets I know that can access Band 4 are iphone 5s, Galaxy S4, and Galaxy Note 3.  Of the three, I believe only the S4 iphone 5s have been given access.

It will also depend on what towers they add AWS to.   Initially they may only flip the switch on towers in downtown Washington DC and leave the burbs turned off to use the 700 mhz band that will now be less congested.

Message was edited by: michaeljtimko

I believe the Iphone 5c and the Lumina 928 also have the ability to use AWS and I think the HTC One does too. All new Verizon phones coming out in 2014 will have to support AWS.

I do wish Verizon's coverage maps would distinguish between LTE over 700 MHz and TE over AWS so people know exactly which areas have this. Sprint does that with their Spark network. And At&t maps distinguishes HSPA+ and 4G LTE.

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vzw_customer_support
Customer Service Rep

Thanks for your inquiry rbblake. I understand that updates to the network can be exciting. We don't have a specific date for when each area will be updated with AWS, but this process will continue thru ought 2014. AWS is still part of our LTE network, so your phone will not show anything different once AWS is deployed. Our advertised speeds will remain at 5-12 Mbps for 4G download speeds.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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VZWNY
Enthusiast - Level 3

It's a spectrum that has been discussed multiple times by official VZ press statements, including releases from many C-level executives...

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rbblake
Newbie

Ok, thanks everyone for your answers.  But, is anybody from Verizon Wireless Customer Service going to answer my question about when Washington DC will get the new faster speeds? And also, why are still having to pay full price for a network that isn't performing as advertised/marketed?  Doesn't seem legally right!

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Ann154
Community Leader
Community Leader

The only way we will officially know where the AWS frequency has been activated is if they issue a press release to the media. So far they haven't done that yet.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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TyShawn
Newbie

Ann,

I would agree with your comment, but the original poster does have a point. As you have replied to one of my threads it is disheartening to 1. see customer service reps post on the forums and not know the subjects we are talking about, 2 keep going over the same 101 steps of reset network wipe phone procedure, and 3 having to pay full price to get 3G speeds. I am not in the DC area but am in the Hampton Roads area, and I haven't seen anyone of my group of people get above 1.5 Mbps for 4G LTE service.

Verizon Customer Service Rep

Can you speak or message me on how we can make this right? I pay my bill on time and in full. In the last 6 weeks I have purchased 3 4G devices and only seen a speed increase of .25 Mbps over my prior Iphone 4s and Iphone 4s. I am sure you may not have a full rollout date of city by city (maybe you do), but I think your customers are looking for some type of action from Verizon wireless.

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vzw_customer_support
Customer Service Rep

I'm sorry you're not receiving more updated information about updates to your 4g service TyShawn. You're right, receiving the same steps to correct an issue is not helpful at times but those steps work for some customers who lose connection to the tower because of a major update to the network. As my team member stated we currently don't have dates for when each area will be updated with AWS because this can go through till the end of 2014. There is lots of steps that go into updating an area and we do our best to ensure we get to all areas that allow our service. With the AWS, your phone wont show a different signal because our speeds will be the same. We are here to address issues with your connection. Are you having any issues with connecting to emails, internet, apps, videos, text, or trouble with making and receiving calls. If your speed is running exceptionally slow, we can address it by discussing where your having the issue, what apps could be causing the issue, if you have current software on your phone, and if we have any reported issues in the area thats causing the problem. Lastly, we can file a trouble-ticket if the problem continues and we have performed all the steps trouble-shooting your phone. The ticket will tell us if your phone needs to be updated or if the area is having issues, or if problems are known to occur in that area or in your home.

Please let me know if you have any other questions.

KinquanaH_VZW



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TyShawn
Newbie

Kinquana,

Thank you for at least replying to my post. I would like more information about my area, and possibly have a ticket opened if there isn't one opened already. There are a few other issues that I would like to talk about but I know they shouldn't be aired in a public forum.

One question I have that the community would like to know is After the AWS upgrades take place in any given market that will only help a small segment of your customer base i.e. a few phones that have been released in the last 6 months. That will give some relief to balance the network load, but the large segment of your customers of the first and second gen 4G / LTE phones will still be locked on the lower bands and still muddling through issue of slwo speeds.

I do want to be perfectly clear I am not here complaining because Im not getting 20-60 Mbps, Im voicing my concern because I'm receiving .50 - 2 Mbps. IF I was at least getting 5 Mbps I could say well I am meeting what Verizon quoting in the fine print for LTE service.

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vzw_customer_support
Customer Service Rep

Hi TyShawn,

Thanks for getting back to us. We would love to see if there was a ticket open for you. I am following you, please follow me in return (bobbys_vzw). Then send me a direct message so we can get some additional info from you. Here is a link to send a direct message. http://vz.to/JHxDCO  I do apologize, I cannot provide any info on the AWS release or how it is going to work;we currently don't have any info. You can stay up to date on our news page for any potential laucnches. http://bit.ly/n5snpq

Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport

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tikibar1
Community Leader
Community Leader
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