Add LTE Network Extender to My Verizon
CaptainCOBOL
Enthusiast - Level 1

How do I get my new LTE Network Extender added to My Verizon? It's set up and working in my home, but does not appear anywhere in My Verizon.

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jav6
Champion - Level 3

@CaptainCOBOL wrote:

How do I get my new LTE Network Extender added to My Verizon? It's set up and working in my home, but does not appear anywhere in My Verizon.


Network Extender devices do not show up on the mobile My Verizon app.  It should be there on the website accessed via a browser on your phone, laptop or desktop.  If not, a knowledgeable agent should be able to add it to your account properly.

...Just another VZW customer...trying to offer some assistance...

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jav6
Champion - Level 3

@CaptainCOBOL wrote:

How do I get my new LTE Network Extender added to My Verizon? It's set up and working in my home, but does not appear anywhere in My Verizon.


Network Extender devices do not show up on the mobile My Verizon app.  It should be there on the website accessed via a browser on your phone, laptop or desktop.  If not, a knowledgeable agent should be able to add it to your account properly.

...Just another VZW customer...trying to offer some assistance...
CaptainCOBOL
Enthusiast - Level 1

Thank you so much for your help. Verizon also reached out to help me, but your message pointed me to the right direction! Everything is now set up and working as well as I had hoped! Finally getting a strong 4G LTE signal inside of my home and most of my property. Now if this would just extend to 5G!!

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vzw_customer_support
Customer Service Rep

We'd be happy to make sure that your Network Extender is linked to your account. We'll send you a Private Note so we can gather more details and get this taken care of for you.

~Jesse