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Added capacity...
Kandyman
Member

VZW needs to add capacity in the Houston/Katy area.  Zip code 77449 throttles bandwidth on LTE enev at the beginning of my billing/usage month.  I understand some throttling when one exceeds a certain threshold, but not at the beginning of the billing/usage month!

Re: Added capacity...
vzw_customer_support
Customer Support

Kandyman, making sure you have the services you need is important. Allow us the opportunity to review the details. When did this start? Does your service concern happen primarily indoors or outdoors? Do you know if others in your area are having the same experience?  -Sylvia

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Re: Added capacity...
Kandyman
Member

Thanks for the reply.

I've been noticing this over the past two billing cycles.  The bandwidth throttling is happing on all of my other LTE devices (5) in the 77449 zip code.  I've also noticed it along the I-10 corridor near Grand Parkway (west).   On two occasions during a doctor's visit, bandwidth was 1Mbp and in some instances less.  Could never get over 2 Mbps.  

 

 

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Re: Added capacity...
vzw_customer_support
Customer Support

We want to get to the bottom of this ASAP.  A private message is being sent now to assist you further.-Sean

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