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Am I being throttled?
Ryan_
Member

Hello all,

I have an old plan, it is the single smartphone 5GB plan that if I go over 5GB I am charged $10 for every additional GB. I am a light user and often to not reach 4GB.

Lately, my data service has been so slow it's not useable around noon or the early evening. When this is happening I always have at least 3 bars of service. The lack of data seems to happen anywhere I go, not just at a specific location. 

Did I miss a notice somewhere that puts my plan on low network priority? Has Verizon's 4G network just become so over-saturated? If I am being throttled, is this the type of service I should expect if I switch to a Verizon Pre-pay plan?

Thank you in advance.

 

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Re: Am I being throttled?
vzw_customer_support
Customer Support

Hello Ryan_. We know the importance of understanding your plan data access status. Data connection and speeds can vary based on the cellular traffic in your home area. Please send us a Private Note, if you are still in need of assistance. Or would like us to look into this, more closely for you. 

-Tanisha

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Re: Am I being throttled?
Ryan_
Member

Hello Tanisha,

I have tried twice now with Verizon chat support and no one can give me an answer. According to the service availability map on Verizonwireless.com 5G should be available but I cant even get 1 Mbps...

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Re: Am I being throttled?
SickofPoorService2022

Yes---Data Management.

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Re: Am I being throttled?
vzw_customer_support
Customer Support

We want to make sure you're getting the best service possible, Ryan! We're here for you, and we want to help! Please, send us a Private Note, so we can take a look at your coverage, and get to the bottom of what's going on!

 

*Chance

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