Beyond Unlimited Plan but getting 3G! Verizon’s response is an all time low! See link in body..

[Smokinmomo]

I have the Beyond Unlimited Plan but continue to have super slow 3G speeds! This happens when I haven’t come near going over 22gigs. I do NOT live in rural area either. I’ve contacted VERIZON several times about this issue and have heard it all from them. They’ve had me do several things to try to fix the issue, several tickets have been open & lastly, I receive some garbage message to view the attached video. (Link below) The video says that I live in an area which unfortunately doesn’t have the best service & basically that’s it! I get to pay $100 a month for 3G service! My next door neighbor has VERIZON & doesn’t have the same issue I’m having so it’s complete garbage!!! So after being with V for several years, I’ve had it and need to find another carrier. 

[Ann154]

The link doesn't work. 

What is your zip code? 

[Smokinmomo]

The link isn’t working? Strange. Zip is 95687...and to add, I checked in w Verizon when I moved to this location about a year ago. Per VERIZON, I’m in an excellent coverage area & should have excellent voice & data coverage. Of course, they weren’t advising the same story after I continuously contacted them because of the continued 3G issues though I wasn’t anywhere near surpassing 22 gigs. Latest ticket w support & last response below:

Free Verizon Msg: A ticket number is assigned and being worked. Thank you for your patience. Next update within 48hrs.

Free Verizon Msg: The review of your reported service issue is complete. Please click the link to see more details. http://www.vzw.com/signal

[Smokinmomo]

This is a transcript of the video link:

Signal Concern Resolution (1:27)

Hello. Thank you for taking the time to report your service issue to us!

This short video will help to educate you on your resolution and the options available to you!

We've investigated your concern, and though Verizon has the nation's best network, we found that the signal strength in your reported area is less than optimal. This can lead to weakened and reduced network connectivity, especially indoors.

No need to worry, however - because Verizon has several options available to make sure you get the highest quality service in these situations! Here are a few steps to try:

• If available, you can enable HD Voice, which provides even better call quality over Verizon's LTE network. With HD Voice enabled, you can also enable Wi-Fi Calling, an amazing way to help boost call quality securely whenever you are connected to a Wi-Fi network.

• HD Voice and Wi-Fi calling are your best options for improved service, and we make these amazing features free in order to ensure you always get the best possible service.

• Or, if your device is not HD Voice or Wi-Fi Calling capable, we also offer Network Extenders for sale that could enhance the voice coverage in a specific location, and they can work with multiple devices!

For more details about these three options, or for troubleshooting resources, our online Troubleshooting Tool offers a comprehensive list of device solutions that may resolve your concern!

Thank you for your time, and thank you for being the best part of Verizon!

[Smokinmomo]

Per Verizon’s Coverage Map:

That looks RED to me...

[Smokinmomo]

This is my last ditch effort for VERIZON Support to actually provide some ‘Support’ & fix this issue. I will not continue to pay my hard earned $$$ for the Beyond Unlimited Plan just to get 3G service. VERIZON SUPPORT, if you’re out there, actually HELP  ME & FIX this issue!! Otherwise, after being a Verizon customer for over 10 years, I will be making the switch to AT&T. With the ‘Support’ that you have provided thus far, it doesn’t appear that you care about losing a long time customer. 

[Ann154]

This is a peer to peer public community forum and not a direct link to Customer Service. 

If you are getting 3G speeds while connected to the 4G LTE network, then there is something or many things reducing the quality of your connection with the tower for example, trees, building materials between you and the outdoors. Did you try all the usual troubleshooting steps. Rebooting the phone? Reseating the SIM card? Trying a different SIM card in your phone or using your SIM card in another phone? Were download and upload speeds the same when the SIM card was in a different phone? 

[Weth]

Does your phone get LTE in other areas, including at your neighbors?

do you have Wifi at home? If so have you activated and tried Wifi calling?

[glitchedpixel]

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@Smokinmomo wrote:

I have the Beyond Unlimited Plan but continue to have super slow 3G speeds! This happens when I haven’t come near going over 22gigs. I do NOT live in rural area either. I’ve contacted VERIZON several times about this issue and have hear it all from them. They’ve had me do several things to try to fix the issue, several tickets have been open & lastly, I receive some garbage message to view the attached video. (Link below) The video says that I live in an area which unfortunately doesn’t have the best service & basically that’s it! I get to pay $100 a month for 3G service! My next door neighbor has VERIZON & doesn’t have the same issue I’m having so it’s complete garbage!!! So after being w V for several years, I’ve had it and need to find another carrier. 

https://ss7.vzw.com/is/content/VerizonWireless/signal-concern-resolution-AVS.m3u8

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You're not your neighbor. Different phones, different modems, potentially different plans.

[Smokinmomo]

I am not my neighbor? Lol! Last time I checked, I sure wasn’t. Actually we have the SAME plan and both have iPhone 7’s but mine is a plus. And modems have nothing to do with me having super slow 3G data. I mentioned nothing about WiFi BUT as a matter of fact, we both also have Xfinity (as most of my neighbors do as well) but I haven’t inspected her modem/router. But again, that has ZERO to do w my data service.