I have the Beyond Unlimited Plan but continue to have super slow 3G speeds! This happens when I haven’t come near going over 22gigs. I do NOT live in rural area either. I’ve contacted VERIZON several times about this issue and have heard it all from them. They’ve had me do several things to try to fix the issue, several tickets have been open & lastly, I receive some garbage message to view the attached video. (Link below) The video says that I live in an area which unfortunately doesn’t have the best service & basically that’s it! I get to pay $100 a month for 3G service! My next door neighbor has VERIZON & doesn’t have the same issue I’m having so it’s complete garbage!!! So after being with V for several years, I’ve had it and need to find another carrier.
The link doesn't work.
What is your zip code?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
The link isn’t working? Strange. Zip is 95687...and to add, I checked in w Verizon when I moved to this location about a year ago. Per VERIZON, I’m in an excellent coverage area & should have excellent voice & data coverage. Of course, they weren’t advising the same story after I continuously contacted them because of the continued 3G issues though I wasn’t anywhere near surpassing 22 gigs. Latest ticket w support & last response below:
Free Verizon Msg: A ticket number is assigned and being worked. Thank you for your patience. Next update within 48hrs.
Free Verizon Msg: The review of your reported service issue is complete. Please click the link to see more details. http://www.vzw.com/signal
This is a transcript of the video link:
Hello. Thank you for taking the time to report your service issue to us!
This short video will help to educate you on your resolution and the options available to you!
We've investigated your concern, and though Verizon has the nation's best network, we found that the signal strength in your reported area is less than optimal. This can lead to weakened and reduced network connectivity, especially indoors.
No need to worry, however - because Verizon has several options available to make sure you get the highest quality service in these situations! Here are a few steps to try:
For more details about these three options, or for troubleshooting resources, our online Troubleshooting Tool offers a comprehensive list of device solutions that may resolve your concern!
Thank you for your time, and thank you for being the best part of Verizon!
Per Verizon’s Coverage Map:
This is my last ditch effort for VERIZON Support to actually provide some ‘Support’ & fix this issue. I will not continue to pay my hard earned $$$ for the Beyond Unlimited Plan just to get 3G service. VERIZON SUPPORT, if you’re out there, actually HELP ME & FIX this issue!! Otherwise, after being a Verizon customer for over 10 years, I will be making the switch to AT&T. With the ‘Support’ that you have provided thus far, it doesn’t appear that you care about losing a long time customer.
This is a peer to peer public community forum and not a direct link to Customer Service.
If you are getting 3G speeds while connected to the 4G LTE network, then there is something or many things reducing the quality of your connection with the tower for example, trees, building materials between you and the outdoors. Did you try all the usual troubleshooting steps. Rebooting the phone? Reseating the SIM card? Trying a different SIM card in your phone or using your SIM card in another phone? Were download and upload speeds the same when the SIM card was in a different phone?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
The issues happen outside my home & I have tried rebooting and reseating my SIM card. I haven’t tried the SIM card in another phone. I’ll try to dig up my of my old phones & try that. Or maybe I might need a new SIM card? Could that affect my data speeds?
Smokinmomo, this is not the experience we want for you. I just sent you a private message so we can take a closer look at your account. We look forward to your reply.
AnthonyC_VZW
Does your phone get LTE in other areas, including at your neighbors?
do you have Wifi at home? If so have you activated and tried Wifi calling?
My issues aren’t connecting to my home WIFI, it’s when I’m not connected to my WIFI & am using my data which should NOT be 3G. The issues w not getting 4G LTE happens anywhere, not just at home. Maybe it’s my phone or SIM card. I don’t know but the issue is continuous & Verizon has done nothing to try to fix or solve the issue. I am done paying for a premium plan to get cruddy 3G service.
Thanks for the follow up. From your original statements, it seemed this was only at your home which is much different than never getting LTE anywhere.
Just to confirm, your phone shows the 3G icon instead of LTE and you are not just stating it is saying LTE but getting 3G like speeds.
If your phone never shows anything other than 3G that is, of course, never normal. It could be the phone, it could be the SIM card, it could be Verizon’s settings. Have you been clear with Verizon support that this is everywhere and not just at home? That is what threw us for a loop with that implication it was only at home.
Do you have a Apple Store near you? That is the best way to check to see if it is the SIM card or the phone. They will hand hold you through that testing and get something definitive quickly. Apple customer service is way above any cellular provider, including Verizon.
If you don’t have an Apple Store convenient to you, I would try a known working SIM in your phone and check your SIM in a known working phone to see what happens. That should narrow down phone plan/SIM/phone problems to confirm it is or is not the phone.
Right, the issues occur outside my home area as well. (Mentioned this in my reply on Sunday but sorry if I wasn’t clear) And, the 3G icon shows up vs the LTE icon. I was very clear with Verizon support, advising the issue occurs at home AND outside my home area. And actually, the last time I spoke w support, I was having the same 3G issue and was in San Francisco, approximately 60 miles away from my home. I was advised to reboot my phone, re-sit my SIM card & to reset my Network settings all of which did nothing to fix the issue. I was then advised that my ‘ticket’ would be escalated & I would hear back from support within 24 hrs. 24 hrs later I received a text from support w the link that advises that ‘the signal strength in my area is less than optimum’. I would have an easier time believing this if my next door neighbor didn’t have Verizon w no signal issues. (Though I haven’t taken a poll, I would bet she isn’t the only one of my neighbors w Verizon)
Thanks for the recommendations. I’ll start with visiting an Apple store with the hope that they can figure out why I’m continuously having this issue....because Verizon surely was of no help.
This post says it all because the coverage map you have listed has a little "disclaimer" which states the following:
You may have not read my post stating that I contacted VERIZON when I moved to my current location to check services, which I was advised I would have EXCELLENT data and phone coverage. I contacted Verizon to check services at my current location because I work from home & is dire that I have a good coverage/strong signal strength. Additionally, you must not have read my post stating that my friend & next door neighbor ALSO has Verizon & the same iPhone as I & is not having the same issue. So, disclaimer or not, it doesn’t solve my current service issue.
@Smokinmomo wrote:I have the Beyond Unlimited Plan but continue to have super slow 3G speeds! This happens when I haven’t come near going over 22gigs. I do NOT live in rural area either. I’ve contacted VERIZON several times about this issue and have hear it all from them. They’ve had me do several things to try to fix the issue, several tickets have been open & lastly, I receive some garbage message to view the attached video. (Link below) The video says that I live in an area which unfortunately doesn’t have the best service & basically that’s it! I get to pay $100 a month for 3G service! My next door neighbor has VERIZON & doesn’t have the same issue I’m having so it’s complete garbage!!! So after being w V for several years, I’ve had it and need to find another carrier.
https://ss7.vzw.com/is/content/VerizonWireless/signal-concern-resolution-AVS.m3u8
You're not your neighbor. Different phones, different modems, potentially different plans.
I am not my neighbor? Lol! Last time I checked, I sure wasn’t. Actually we have the SAME plan and both have iPhone 7’s but mine is a plus. And modems have nothing to do with me having super slow 3G data. I mentioned nothing about WiFi BUT as a matter of fact, we both also have Xfinity (as most of my neighbors do as well) but I haven’t inspected her modem/router. But again, that has ZERO to do w my data service.
I have the same problem, my friend has straight talk and they have lighting speed! I ask Verizion why? Their response is that company is on “Verizion Lines” but when the line get busy at peak times they won’t have fast service, they will slow it down? My friend said never happens! I don’t think it has to do with where you live. My phone bill was over $300.00 when I paid off my phone it magically went to $150.00
ABbydog2, it sounds like you have some questions about your billing and coverage.
There may be some areas for us that are areas of opportunity so coverage may no always be optimal. As far as your billing, it sounds like with the device payment being paid off it would lower your bill and if there were any other changes that were done.
-Nicci
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