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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can I possibly get help?
Cell_phone_user1

I am having issues with poor service. I missed calls yesterday, and I saw my bars drop to 0.

I put in a support request. It was updated, but I cannot respond to it. The web site doesn't work. Any time I click one of the buttons to update by request, nothing happens.

I have tried both the online chat and phone support. Both take me through a series of pointless steps to change my device settings when my settings aren't the problem.

What else can I try before I give up on Verizon Wireless?

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Re: Can I possibly get help?
jav6
Leader

@Cell_phone_user1 wrote:

I am having issues with poor service. I missed calls yesterday, and I saw my bars drop to 0.

.   .   .   

What else can I try before I give up on Verizon Wireless?


Can you describe where you are when getting 0 bars?  Is this something that just started?  What make/model phone do you have?  If at your house, have you considered a network extender?  Do you have access to WiFi calling?

...Just another VZW customer...trying to offer some assistance...
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Re: Can I possibly get help?
Cell_phone_user1

I am in my house when the bars drop. The service has never been great. I've missed calls before. Of course, I don't know unless someone tells me or I get a voice mail later even though my phone never rang.

I have an iPhone X updated to the latest iOS.

I will not buy a network extender. I will switch companies before I do that. I live in a heavily populated suburban area.

I have WiFi calling enabled. I have tried with it both enabled and disabled. With it enabled, I am less likely to have a call drop.

Thanks for trying. It would be nice if I could actually talk to a person at Verizon support. Every attempt just takes me to bots that don't offer any useful guidance.

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Re: Can I possibly get help?
vzw_customer_support
Customer Support

Hello, Cell_phone_user1. We are very sorry to hear about the issues with calling that have been happening in your home. We certainly want to assist with this in every way that we can. How far would you say that you are in need of traveling from your home area to see that the service has improved? 

-Brett

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Re: Can I possibly get help?
vzw_customer_support
Customer Support

Cell_phone_user1, we've sent you a private message to further assist with your calling/service issues and look forward to hearing back from you. Thank you.

 

- Alan

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