An Accepted Solution is available for this post.
Can't sync mail over 4G.
morbidz
Enthusiast - Level 2
‎11-17-2011 02:57 PM

Why can't anyone in VZW support figure out what's going on?

 

For 2 days now I'm not able to sync my emails over 4G network. While in 4G everything else works fine, browsing, google talk, etc. Just the email won't sync.

 

When I drop into 3G, email start working fine.


Already had the phone and the SIM card swapped.

Really disappoining!!!!

 

HTC Rezound in NYC

Labels (1)
Reply
42 Replies
An Accepted Solution is available for this post.
Re: Can't sync mail over 4G.
Ann154
Community Leader
Community Leader
‎11-19-2011 07:42 PM
Perhaps it is an issue in the server settings. What is your ISP for email?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can't sync mail over 4G.
morbidz
Enthusiast - Level 2
‎11-22-2011 08:34 PM

and there's no issues with my server settings in 3G.......??????

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can't sync mail over 4G.
Not applicable
‎11-22-2011 09:51 PM

I can definitely see how this is a perplexing issue.  Have you tried to delete your email accounts and re-add them? What kind of email account do you have set up on your phone (Gmail, MSN,Enterprise)? When did this start happening? Please answer these questions so I can help resolve your email issue.  Thanks.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can't sync mail over 4G.
morbidz
Enthusiast - Level 2
‎11-28-2011 01:35 PM

i've swapped the phone and the SIM card, reset the new phone to factory defaults multiple times.

I have gmail and a corporate exchange account setup.

Gmail sync fine over 4g and 3g, but the corporate exchange only syncs on 3g , no go on 4g.

started happening on november 14th as soon as i got the phone.

had thunderbolt since it launched in march and all syncs over 4g were working fine.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can't sync mail over 4G.
jennsing12
Newbie
‎12-03-2011 05:59 PM
I also have had this problem for 4 or 5 days now. My rezound refreshes my Gmail but none of my other email accounts. I have the auto buttons clicked but it doesn't work,
0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can't sync mail over 4G.
Gwoody
Newbie
‎06-08-2012 03:53 PM

Im in Baltimore and have the exact same issues all of a sudden for two days now, 6-6-2012. Did you ever figuire out whats wrong?

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can't sync mail over 4G.
Southern
Newbie
‎06-08-2012 07:06 PM

I too just purchased the Lucid 4G (may 24th), and started having trouble June 6th wich being unable to retrieve emails.  i have tried to re-sync to no avail since yesterday at 2 p.m.  Very frustrating.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can't sync mail over 4G.
Gwoody
Newbie
‎06-09-2012 02:37 AM

You can sync if you put the phone on 3G or use wifi. I don't know what they did to the 4G system to mess it up. I'm useing an HTC Thunderbolt for a year now.

Gary

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can't sync mail over 4G.
mookypuppy
Newbie
‎06-09-2012 08:36 PM

I have the HTC Thunderbolt and starting having problems retrieving e-mails also on June 6th.  Haven't been able to get anything since then.  Does anyone know what's going on?

0 Likes
Reply