Cannot hear you now !
JANDOU43
Enthusiast - Level 1

Verizon customer service:

We have been Verizon customers for +20 years. For all those years we have NEVER had satisfactory service while at our home - zip code 31035. Cell calls & text messages at our home are a joke. What is NOT a joke is our monthly Verizon bill ! When will Verizon provide coverage to our home area ? In answer to one of your popular ads...NO..we CANNOT hear you now !

Labels (1)
0 Likes
Reply
2 Replies
Ann154
Community Leader
Community Leader

Why haven't you switched to a carrier that does work?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

JANDOU43

 

We first want to thank you for your 20 years of loyalty. We know that it is important for you to be able to use your service so that you may stay in touch. We will be more than happy to look into this so that you have the best service available.


We do show that our towers in your area seem to be working as expected with no alarms. Although the tower is functioning properly, that doesn't mean that issues don't exist. Your ability to receive optimal signal will be based on your distance from the cell site, if the site has a clear line of sight to your location that would allow the Radio Frequency (RF) signal to penetrate into your area, terrain and tree foliage (heavier foliage does obstruct RF signal), new construction in the area among other environmental factors.

 

Wireless devices use radio transmissions; therefore many factors can play a part in how your device receives our signals. It becomes more difficult to guarantee service inside a building because there are different types of materials used in the structure, some that restrict signals more than others.

How is the service once you leave your home? Do other Verizon customers have this issue when they visit this location?

 

In the 20 years that you have been with us if we were not able to provide you wireless service in your home is evident there are factors (as mentioned above) that are out of our control, and affecting your service. Using WiFi and WiFi calling (see here http://vz.to/2u1GgAw) would be the best solution to your indoor service concerns. If the devices you have are not WiFi calling compatible a network extender may be something you want to look into see here http://vz.to/2nutDZS.

 

EdwardL_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the  Correct Answer  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Reply