vettz500 wrote:Certain cases Verizon will send a brand new phone, I've seen it done 3 times now. Also the return policy has changed, it's 2nd day air now by default at no charge. Verizon says there's a one week time limit to send the phone back, but its actually a month, a Verizon rep told me this.
I have had to send my Thunderbolt in for exchange twice, once do to the phone not booting and the other because the touch screen stopped working. Each time I got the phone via Fedex 2nd day air.
My cousin got fedex next day air also when he had to warrantee his phone, neither of us got charged anything extra.
Thats good to know because the old new program seemed to cause many complaints on the boards
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
The same thing is happening to my phone his 3G and 4G will be out but if I am on a network then it works fine. This usually tells me that it is a problem with the coverage or towers and not the phone itself. I was able to do everything from my home without issues. I really hope they get a fix soon.
I would think (IMHO) that even though Verizon says you can only take them to small claims court, the each State's Attorney General Offices would be able to do SOMETHING about the false advertising, failure to provide service that you are diligently paying for every month, etc.
It would seem to me that NO company is protected from bait and switch or false advertising and making obvious libelous statements like "Congratulations! You are covered!"
A Class Action Suit can be brought by anyone ... not just the customer. The States' AG is not bound by Verizon's rules ... especially if it is determined to be illegal to tell someone they have 4G LTE coverage in order to get a customer to buy into the hype, then afterwards ... and 6 months down the road ... the customer finds out that Verizon out and out lied about what "extended" or "fringe area" coverage really means.
It means you don't have it. Period.
Again, this is not a customer by customer issue. It's an issue that needs to be addressed on a Federal or State level.
They sent me 5 total refurbished Bionics and still wouldn't acknowledge the phone was problematic. My text box would bounce up and down when typing and the connection was like spinning a roulette wheel. You never knew what to expect from day to day with Data connection. I finally filed a complaint with the BBB and it got their attention. Still after that they drug their feet getting back to me and sent me the 5th Bionic which had the same issues. Finally after fighting with about 12 tech support and twice as many CSA 2 supervisors and a "customer relations specialist" I was sent a refurbished RAZR MAXX as a replacement. I don't ever want to go through that again.
That's not completely true. No company can hide behind an arbitration clause and commit fraud ie, unlawful trade practices, product liability, false advertisement. In general , the arbitration clause can only apply to terms of the service and payment for those services. In addition, a contract that contains illegal clauses can be completely discarded by the court, but they will usually only discard the non enforceable sections.
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