I've had Verizon for about 4 years now. The first 2.5 years I had impeccable service in Wilmington, NC, however it's been getting significantly worse over the past year and a half (same residence, same workplace). Earlier this year I decided to upgrade my phone, thinking that maybe my old iPhone wasn't compatible anymore. That did not help and when I called to report the issues we ran through all the troubleshooting settings and backdoor updates that should have had my connection at peak performance. It's been months since that and my service is still getting worse. At this point I can't maintain a phone call for more than a couple of minutes at a time. Now it's become a major safety issue because I can't connect to my home security system anymore. Is there an active plan in place to make whatever repairs are necessary to get back to the coverage we were at 2 years ago? Or do I need to go ahead and switch carriers?
