I commute from Peekskill, NY to NYC everyday. The route is right along the Hudson River. My commute is relatively short at 1 hour. Its a beautiful ride. It usually is punctual. And yet, every morning and more so, evening commute is still filled with frustration!
Roughly speaking I have stable/consistent 4G coverage for at most 5 minutes of the commute. The rest of the time the signal changes from 3G, 1x, and No coverage. In short, its basically unusable besides reading email or some blog posts (without images). This is very difficult for me to accept. I pay a very large monthly fee for unlimited and during the only time I really need to rely on Verizon (rest of day I use wifi), I get terrible service.
My current phone is the Nexus 6p. Before this phone I had Moto X (1st generation). It has always been basically the same story. Although, it recent months it seems to have become worse.
I see this message is two years old. I take the Harlem Line, and have a similar problem -- large portions of the one hour-plus trip (each way) during which internet access via Verizon is non-existent. Reasonably new Samsung phone. This is an important time in terms being able to access information relevent to my work and it is very frustrating. I note that a columnist in Barron's recently complained about the same thing. Is there some way to get this problem to Verizon's attention?
We are sorry to read that you are having issues with data while on your commute, MicGree. We would like to get some information on this concern. What areas of that line have this service gap? When did this issue begin?
PedroM_VZW
I have the same issue. I go from Beacon to Grand Central and the whole trip is pretty much a deadzone. I am dissapointed. I switched from Tmobile to Verizon and I am regretting it now. 3 hours a day and Zero service.
umaradams85, we would never want you to regret your choice to switch to Verizon! We would like to look into the issues you are experiencing with your service, and see what can be done to improve your experience. When did you begin having trouble? Are you having issues with a specific service like data, or with calls and texts as well?
MichelleH_VZW
I travel daily on the Harlem line between Purdy's and Grand Central. Today for example the service has been worse than ever. More off than on. No idea how Verizon can be unaware of this. Access is important for my work. Someone in a Verizon store suggested that it has to do with transitioning between cell towers along the route.
Note to Pedro. I use a number of websites for investment information; this ability is important for my work and makes the commute time (a couple of hours on the train per day) not so bad.) But Verizon is the weak link on the chain and I am at my wits end. Feel free to write me for more details: [email address removed per the Verizon Terms of Service]. Thank you.
Coverage drops out neard dobbs ferry and near marble hill on the hudson line. What could be a productive 45 minute commute for me (grand central - ossining) ends up being nothing but frustration. I can’t even complete an online chess game; It disconnects every day in those areas. Other subscribers: which service should I switch to?
Oh no! Being able to use your service is very important. I would love to look into this issue for you. We would be saddened to see you leave us. Does this issue only happen while your commuting?JasonC_VZW
Everyone has been too kind. There is NO service on the Harlem line of Metro Motth from Verizon.
Verizon doesn’t care to fix the issue. Any of their responses are sugar coated garbage.
Sorry, but I have both an iPhone and Samsung Verizon account. Neither one works.
If Verizon cared about its customers if would send someone to travel these routes to see how bad it is
Phone and text may be marginal, but internet is a joke and non-existent
When someone fixes this problem I am changing carriers immediately. I hope all of you will join me
I switched from T-Mobile to Verizon because I thought they were the premium carrier. Wrong! Totally horrible on the Harlem line almost all the way from White Plains to around the Harlem area in upper Manhattan. Can’t even listen to a podcast! I am switching as soon as I have the time to go through that arduous process.
Daombr, we're glad to have you as a part of our VZW family. We want you to remain with us so it's important to us that you have the information you need when it comes to using your phone on a train. Cell service on a train is always tricky. The trains move too fast at times to perform proper hand-offs between towers. It is because of that reason that most railways have now established Wi-Fi connectivity agreements on the trains to ensure connectivity. When it comes to coverage in the NY Metro North area, we have more than enough cell sites in place. The issues experienced while on that line isn't due to a lack of coverage but simply too quick of motion on those train for a cellular device to properly maintain signal on a tower long enough to keep a user properly connected. Regrettably, that's not something we can control.
EbonyR_VZW
How come it doesn't happen in a car traveling at 70 mph on the highway (when you are not in a dead zone, that is)?
@Jbleinberger I'm sorry to hear that you're having service issues on the Harlem line of Metro Motth. We want to make sure we're doing everything we can to help you better your service during your commute. When did you start having problems with service? What specific address are you experiencing these issues at?
JesusG_VZW
I love how customer service acts like they really care, but in reality management and the company know exactly where the shortcomings are and they act like any other oligopolist enterprise would: they don't give a sh*t.
Let's put it this way: if Verizon doesn't know where the problems are by now, especially given that this and other message threads date back years in some cases, then it appears that a lot of people, including senior management, need to be replaced -- STAT.
Unfortunately, both T-Mobile and AT&T are even worse, making it is easy for an overleveraged and poorly run oligopolist dinosaur to carry on doing what it has been doing: providing subpar service and milking customers for all they are worth.
If Verizon was an airline, it would make United Airlines look good; if it was a bank, it would make HSBC look like it actually knew what it was doing. In reality, all are part of a large group that loves to market themselves as the leaders of the pack but which have absolutely no interest in lifing up to that fantasy.
P.S. I finally had to post this at home after being unable to do so at Westport, where I had two bars, and at Green's Farm, where I had three bars. In both cases, I got the error page: "You have no internet." Exactly!
We want to make sure we investigate this further, so you can have the service you need. I'd be happy to help and review your area in more detail. Are you able to provide us with your two nearest cross streets and zip code? Can you tell me exactly what's when you use your device or provide me with a visual? ChetonJ_VZW
Having the same exact issue and these canned answers from Verizon are inexcusable. This is on the entirety of the Hudson line of metro north in NY. The point that was made regarding this being a result of the train moving at a high speed also doesn’t fully explain the problem. This issue occurs even when the train is stopped at stations on this route (check Dobbs Ferry station). Even with full bars, I’ve noticed that a lot of times I have to turn airplane mode on and back off for me to be able to actually get any workable connection at all. This occurs even when not on the train when moving from poor to strong signal.
Verizon needs to change their approach when dealing with these major service problems that impacts thousands of its users. I, like many, are actively considering alternatives given we cannot use our devices when we need to the most.
Navrap77NYC, having coverage issues can be frustrating, especially if it happens during your Metro commute. When did the issue start (did it ever work in the Hudson line)? Do all cell user experience this issue? Have you noticed this problem in other Metro lines/stations?
GilbertoL_VZW
I literally just switched from Tmobile to Verizon and rode the MetroNorth (Harlem line) from GCT to Hartsdale this evening and had virtually zero service the whole trip. This is worse than T-mobile which I thought was bad to beginning with. This does not appear to be an isolated event given all the posts. How do I switch back to T-mobile!!
We appreciate having you with us and don't wish to lose you lateb8ke. Railway systems are a challenge for cellular service especially subways. We can gather more details but as you mentioned, but must set the right expectation. When were your services activated? If you are within 14 days, you can return your device. BobbyN_VZW
Seeing similar issues on the New Haven line from Greenwich. I have almost full LTE service on my iPhone X the entire way but my browser can't even load a Google search or play a song on Spotify until I've passed Harlem 125th St.
Anyone else seeing similar things?
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