- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Lately my wife, my mother-in-law, myself and several other people that I know in my area who have used Verizon for several years now have been experiencing severe degradation in their service. I've been seeing a lot of posts of similar things happening to other Verizon customers all across the United States. Is there any plans to resolve this issue quickly and what can we the customers expect to see for the loss of contact with our families loved ones businesses excetera cetera? I understand the problems occur but it is extraordinary inconvenient when we have become so reliant on having a reliable source to keep in contact with everything we need to keep in contact with every single day.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What is the area/zip code you are having issues with?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
724/15022
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Monzilla, we can't have you and many other people in the area having trouble with the service. What exactly are you experiencing with the service (dropped calls, slow data, no service)? May we please have the nearest intersection where you're having trouble at? We'd like to check the are further.
StevenM_VZW
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It is Total service drop and it happens constantly in various spots. we were the other night and as soon as we approached the area on route 43 I lost all service for 5 minutes or so. if I'm not connected to my Wi-Fi at home sometimes it works great and other times I'll lose calls I'll have no data it's just so hit or miss. Honestly a few months ago is where it started. We were in Washington PA and my phone lost all service there were a bunch of people already in the Verizon store due to this issue being throughout the entire area.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I apologize for this service issue as you have reported, Monzilla. Let me continue to work on this issue to see what the root of the problem. What is the exact location of where Route 43 is when you encountered this problem? What is the terrain like in that area? Were you driving at the time when having connection issues?
EdwinW_VZW
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Mozilla you are correct there are significant issues with Verizon's network adn dont let Verizon fool you, just ask them to be honest with you.
I have been testing similar issues in 12+ cities (and areas in between), since March thru today October 7th, 2019. Verizon pounds their chest in how good their network is yet blames hardware device vedors. What Verizon doesnt tell you is they are killing their 3G svc by end of year. Although this sounds good and is improving our signal, yet its jacking with the network, and its a problem in the cities I have tested including my home city of Kansas City. Then the blame goes to (per Verizons tier 3 folks I talked to) Apple for not updating their device firmware for the changes Verizon makes to its network? How is that Apples Fault? Its funny, when I called them on it, they wouldnt get on the phone with Apple SR Advisor to discuss. Verizon goes on to advise if its not the firmware then the hardware is bad. Keep in mind they dont have a way to fully test it (only Apple can do a complete HW test), so they just make it up without the test IN my case, I have multple HW test results that fly in the face of their false claims. Bottomline, as Verizon tries to turn off their 3G network and role out their fake 5G Gigabit internet, (which isnt giga resbit its about half a gigabit), its messing with the overall network stability. Reminds me of the Sprint, all over again. I have tested this on multiple iphones (6s Plus & Iphone 11Pro Max) with similar results.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It's worrying to see you're experiencing issues with your iPhone 7 after switching to an unlimited plan. Please tell us, could you please provide us with more details about the issues you're experiencing? Does this happen while being indoors or outdoors? Does this happen during specific times of the day?
GeovannJ_VZW
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'll answer when this issue happens to me. Indoors and out zip codes 76234 and 75063, day and night, rain or shine. No new apps (cause it won't load any) running the latest IOS software that was recently updated even though this issue has been occuring well before the upgrade, no data, dropped calls , texts appear hours after they are sent, phone shows 2 bars LTE but is really just an expensive paperweight at this point.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you so much for the helpful information, Jetprincess. What happens when you attempt to use date? Do you receive any error messages? Were there any changes in your area when this started such as new construction or storms? What is the make and model of your Network Extender?
DanielleR_VZW
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
First off We have iPhone X, iPhone 6s+, iPad 9.7 with Cell service on it.
Family has iPhone x, iPhone 8, iPads, a few Android devices etc...
We are an Apple FamilyWe have lived in this Home for over 5 years and I have been with Verizon forever, prior to moving here.
When we moved in we had Cell service at MAX strength.
Over pst 6 months our cell service has degrade to what it is now, ALL BUT NON_EXISTANT!
Now this is both inside and Outside the home and the Tower is 1.5 miles away and since I hve not moved my 4,000 sqft home and from what I can tell the tower has not moved either there must be something that Verizon is doing to degrade the signal.
I keep all the phones for my family updated. I have had the phones to the Verizon and Apple store and neither have identified issues with our phones so again, there must be something that Verizon is doing to degrade the signal.
I have spoken to others in the area with Android as well as more Apple products and they all have the same story.
Verizon service has degraded to the point to where I am looking at changing providers as well as recommending others do the same in the area and then Verizon may take notice of the situation!
I can go to my family inCleveland where we have always had a full bar and strangly we still have a full bar when there but again we return home and anywhere we are we no have just 1 dot or less!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
First off We have iPhone X, iPhone 6s+, iPad 9.7 with Cell service on it.
Family has iPhone x, iPhone 8, iPads, a few Android devices etc...
We are an Apple FamilyWe have lived in this Home for over 5 years and I have been with Verizon forever, prior to moving here.
When we moved in we had Cell service at MAX strength.
Over pst 6 months our cell service has degrade to what it is now, ALL BUT NON_EXISTANT!
Now this is both inside and Outside the home and the Tower is 1.5 miles away and since I hve not moved my 4,000 sqft home and from what I can tell the tower has not moved either there must be something that Verizon is doing to degrade the signal.
I keep all the phones for my family updated. I have had the phones to the Verizon and Apple store and neither have identified issues with our phones so again, there must be something that Verizon is doing to degrade the signal.
I have spoken to others in the area with Android as well as more Apple products and they all have the same story.
Verizon service has degraded to the point to where I am looking at changing providers as well as recommending others do the same in the area and then Verizon may take notice of the situation!
I can go to my family inCleveland where we have always had a full bar and strangly we still have a full bar when there but again we return home and anywhere we are we no have just 1 dot or less!