WHEN I SAY “UNUSABLE” I MEAN I CANT EVEN ACCESS THE VERIZON WEBSITE OR USE THE APP TO CHECK USAGE. Thats what I mean by usable and might as well just throw the phone away.
I need to get this straight… If I use 22GB of data on one of my device in one location, it will get deprioritized on any cell tower that “supposedly” is congested in the entire US while my other devices that didn’t reach that threshold will still access the network normally?
Also save us the normal response about wanting give other users priority because we've reached some measure basically make the device unusable while my other devices work fine.
Just come out and say "we are slowing the device because you are using too much data" no matter where you are on our network.
Then we will know to use our other "non throttled" devices.