Hello. I switched to Verizon after being a long time AT&T customer, giving up my unlimited data for my iPhone 4 for better service with Verizon and an iPhone. I also have a 4G LTE hotspot for my laptop (the iPhone could do it but it is not as strong as a hotspot).
So far I have been very satsified, expect for one problem - when I am taking the train into downtown Chicago from my house in the west suburbs, there is a dead zone where my phone and hotspot will not receive data.
I know when my train is almost to that stop everytime because it drops down to one bar and data just dies. (For those wondering, it starts in Glen Ellyn, Illinois on the Union Pacific West Line, and runs to College Avenue). Is there a way to report that to Verizon easy and to get them to address this? It's very frustrating, since I have a long train ride and do a lot of work on the train with my hotspot through my office's VPN connection. I always lose my internet connection right when I am in the middle of something important. And what's really weird is that it's not like there are huge buildings blocking the signal like in downtown; instead it's as if Glen Ellyn doesn't have a Verizon signal at all!!
In short, any help would be appreciated. Thanks.
