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Degraded Service / Slow or No data
cmaynard223
Member

Over the last 2 weeks my service has been severely degraded, mostly data. When leaving my home I have to turn WiFi to off or the data does not work at all. My hotspot no longer works. Most apps such as Amazon music, Rover, Podcast apps, etc give me an error stating that I have no connection. Text messages are extremely slow. Most MMS to non Apple users fail. I am only able to make and the phone calls without issues. Please advise.

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Re: Degraded Service / Slow or No data
vzw_customer_support
Customer Support

cmaynard223, we are concerned to hear you are having issues with your service, but are happy to help you in any way possible. To clarify, what ZIP Code are you experiencing issues? May we ask specifically what phone you have? Have you done any troubleshooting steps thus far?

 

-Joshua

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