I can't even get a speed test to complete, but when it does, the results have been <0.3Mbps up and down. (50309 - Downtown Des Moines). I had a network ticket opened a couple weeks ago, and the "resolution" was to do some sort of configuration change on my account and reboot my phone. That did not improve the speed.
Other things I learned from the ticket process (paraphrased from the customer service reps I talked to):
1) "4G LTE service is not guaranteed indoors"
2) "The number of users shouldn't make any difference"
3) "You should buy a range extender, and plug it into your internet in your office" (Company controlled network)
4) "4G LTE will always be faster than 3G" (which is clearly not the case, supported with speed tests)
5) "None of the phones allowed you to turn off 4G" (False. The galaxy Nexus allowed you to do CDMA only, and turn off LTE (thus defaulting to the faster 3G), but the S5 does not)
Since this IS likely an issue of capacity due to the number of cell phone users in Downtown Des Moines during weekday business hours, what is the plan to increase the backhaul/capacity for the towers that serve the downtown area?
By the time I finished writing this (on my work computer, since I can't open ANY websites on my phone...), my phone finished the speed test: Ping: 569ms Download: 0.20Mbps Upload: 0.01Mbps. And that is with 3 "bars" showing for 4G LTE signal strength.
![IMG_2205[1].PNG](/legacyfs/online/verizon/5325_IMG_2205[1].PNG)
![IMG_2206[1].PNG](/legacyfs/online/verizon/5326_IMG_2206[1].PNG)
