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Extremely slow 4g Lte Speed
sulemant
Member

I just swiched over from AT&T thinking Verizon would have better coverage and hopefully better speed. On the contrary, my brand new iPhone 11 Max Pro is showing speeds less than 1 mbps on average. Current location is 77032 in Houston, TX. Any idea why this is happening? I am on the Do More Unlimited plan so there shouldn't be any deprioritization within the first 2 days with minimal usage. This is absolutely ridiculous and disappointing. 

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Re: Extremely slow 4g Lte Speed
vzw_customer_support
Customer Support

I'm very sorry you were having issues with your service. I'm not showing any known issues in the Houston area. Was this indoors only? When did you start service with us? Any other Verizon devices having similar issues?  JoeL_VZW

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Re: Extremely slow 4g Lte Speed
drm1963
Member
Harrison, Tennessee 37341 Cell Service degraded badly from Full bar to in past 6 months now @ 1 dot
drm1963
drm1963
Member

First off We have iPhone X, iPhone 6s+, iPad 9.7 with Cell service on it.

Family has iPhone x, iPhone 8, iPads, a few Android devices  etc...

We are an Apple FamilyWe have lived in this Home for over 5 years and I have been with Verizon forever, prior to moving here.

When we moved in we had Cell service at MAX strength.

Over pst 6 months our cell service has degrade to what it is now, ALL BUT NON_EXISTANT!

Now this is both inside and Outside the home and the Tower is 1.5 miles away and since I hve not moved my 4,000 sqft home and from what I can tell the tower has not moved either there must be something that Verizon is doing to degrade the signal.

I keep all the phones for my family updated. I have had the phones to the Verizon and Apple store and neither have identified issues with our phones so again, there must be something that Verizon is doing to degrade the signal.

 

I have spoken to others in the area with Android as well as more Apple products and they all have the same story.

 

Verizon service has degraded to the point to where I am looking at changing providers as well as recommending others do the same in the area and then Verizon may take notice of the situation!

I can go to my family inCleveland where we have always had a full bar and strangly we still have a full bar when there but again we return home and anywhere we are we no have just 1 dot or less!